Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support.
Overview
18
18
years of professional experience
Work History
Document Retrieval Specialist - Remote Position
Zelis Payments
Bayonne
09.2024 - 07.2025
Organized medical documents to improve claims processing efficiency.
Managed electronic filing systems for streamlined access to records.
Reviewed documents for accuracy and compliance with company standards.
Conducted quality assurance checks on all retrieved documents before submission.
Communicated with healthcare providers to secure necessary documentation.
Maintained confidentiality of sensitive information during retrieval processes.
Collaborated across departments to ensure timely project completion.
Front Desk Medical Receptionist
Millenium Physicians Group
01.2022 - 03.2024
Coordinated patient scheduling, check-in, check-out and payments for billing.
Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information,
Processed medical insurance eligibility for co-payments, deductibles and payment collection and reconciliation.
Worked with Athena and Availity software to process patient insurance eligibility, appointment scheduling and HMO insurance verification and precertification.
Release of Information Specialist/Radiology Assistant
Physicians Regional Medical Center
01.2015 - 01.2022
Reproduced protected health information by using data extraction and file management techniques.
Reviewed HIPAA release forms for processing and ensuring compliance with HIPAA Requirements.
Processed Subpoena requests for medical records and radiology imaging requested by third party entities and patients.
Performed front desk registration and check-in for patients ensuring Physician orders for imaging studies were in compliance with HIPAA regulations. Performed audits of Imaging Physician Orders and submission for corrections.
Intake Coordinator/Naples Branch Manager
Associates & Bruce L. Schneider
01.2012 - 01.2014
Provided excellent customer service to potential clients on personal injury and medical malpractice claims during intake process.
Maintained strict confidentiality of client information, completed intake assessment and provided event details to supervising attorneys for case selection.
Assisted attorneys with initial retainer agreements and maintained case load of pending cases.
Enhanced office productivity by handling high volume of callers per day.
Foreclosure Defense Paralegal
South Brooklyn Legal Services LSNY
12.2007 - 07.2008
Assisted staff attorneys with preparing pro se defense documents for homeowners facing foreclosures.
Ensured compliance with court deadlines by tracking filing dates and submitting required documentation promptly.
Interviewed clients to obtain information relevant to Foreclosure cases and informed managing attorney for case acceptance for attorney representation.
Completed HARP/HAMP Modification applications on behalf of clients to obtain modification of mortgages and assist with foreclosure prevention.
Liaised between clients and attorneys regularly to maintain open lines of communication and provide status updates.
Streamlined legal processes by implementing efficient organizational systems, resulting in reduced case preparation time.
Administrative Assistant/Paralegal Specialist
South Brooklyn Legal Services LSNY
May1988 - 01.2004
Represented clients in administrative hearings for Social Security benefits, Public benefits and Homeless Diversion. Complied medical records and evidence to prepare Administrative Appeals on behalf of clients denied SSD benefits.
Coordinated trainings, meetings and calendar for staff attorneys to present trainings to Community Outreach Programs in the areas of: Confidentiality; Public Benefits; Disability Benefits and Housing Preservation;
Delivered excellent customer service through prompt response to client inquiries, addressing concerns effectively, and building strong relationships with clients and Community Advocate Programs.
Education
Bachelor of Arts - Political Science
Queens College
Flushing, NY
05.1999
Coursework Towards Degree -
Vassar College
Poughkeepsie, NY
Skills
Administrative Hearing Representative
Housing Law Family Law SSD Disability Hearings/ Real Estate/Title