April Yepez
Socorro,Texas
Summary
Hardworking warehouse worker with experience in a warehouse pick/pack fulfillment, and distribution environment. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Zelis Payments
San Antonio, TX
12.2024 - Current
- Provided exceptional customer service to ensure customer satisfaction.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained a high level of professionalism when dealing with difficult customers.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Provided accurate information about products and services to customers.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Trancasa
02.2022 - 06.2022
- Payroll
- Recruiting OTR and Local driver
- MVR, PSP and clearing house, Good hire.
- As a coordinator I check the hourly employees times in and out, I will organize the Events, anniversaries, birthdays for the base.
Packer
Ufp Technology
09.2014 - 08.2016
- Calipering and weighting parts
- Read work orders and receive instructions to determine work assignments and material and equipment needs.
- Packed the production, quality control.
- Record Keeping
- Material labeling
- Second shift lead in charge of the production and employers.
Packer/QC
Federal Mogul
01.2014 - 07.2014
- Match numbers and letters
- Stage merchandise for loading
- Sorting/placing merchandise in racks
- Work area sanitation
- Cardboard boxes and pallets stacking
- Material handling
- Wrapping, boxing and labeling
- Quality control
Tester 1/ QC
Dish network
09.2012 - 12.2013
- QC inspector
- Mrb fixing receivers
- Read work orders and receive l instructions to determine work assignments and material and equipment needs.
- Packed containers and re-packed damaged containers.
- Test dish receivers
- Picking and Packing
- Merchandise Stocking
- Material Labeling
- Document Preparation
Cashier
McDonalds
02.2013 - 08.2013
- Interacted with customers and provided them with excellence service
- Drive Thru
Education
Diploma -
El Paso Academy
08.2010
Skills
- Customer service
- Conflict resolution
- Technical support
- Database management
- Payment processing
- Customer relationship management
- Problem solving
- Effective communication
- Stress management
- Data entry
Languages
- English, Fluent
- Spanish, Fluent
Languages
English
Professional
Spanish
Professional
Timeline
Customer Service Representative
Zelis Payments
12.2024 - Current
Trancasa
02.2022 - 06.2022
Packer
Ufp Technology
09.2014 - 08.2016
Packer/QC
Federal Mogul
01.2014 - 07.2014
Cashier
McDonalds
02.2013 - 08.2013
Tester 1/ QC
Dish network
09.2012 - 12.2013
Diploma -
El Paso Academy
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