Summary
Overview
Work History
Education
Skills
Affiliations
Timeline

Linda Artl

Chicago,IL

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

34
34
years of professional experience

Work History

Customer Service Representative

Restaurant.com
Arlington Heights, IL
09.2009 - 01.2024
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.

Customer Service Representative

Harris Bank
Buffalo Grove, IL
01.1990 - 07.2009
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Developed strong customer relationships to encourage repeat business.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.

Education

High School Diploma -

Buffalo Grove High School, Buffalo Grove Il
06-1981

Some College (No Degree) - Computer Science

William Rainey Harper College, Palatine, IL

Skills

  • Scheduling
  • Appointment Scheduling
  • Data Entry
  • Inbound and Outbound Calling
  • Data Collection
  • Consultative Sales

Affiliations

  • Vice President of Special Events St.Mary Woman's Club
  • amateur crafter
  • varied volunteer activities
  • choir member

Timeline

Customer Service Representative - Restaurant.com
09.2009 - 01.2024
Customer Service Representative - Harris Bank
01.1990 - 07.2009
Buffalo Grove High School - High School Diploma,
William Rainey Harper College - Some College (No Degree), Computer Science

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Linda Artl