Linda Barnes
Wyanet,IL
Summary
Dynamic and empathetic professional with extensive experience as a Paraprofessional at Logan Junior High School, excelling in behavior management and effective communication. Proven track record in enhancing student support through individualized assistance and fostering positive learning environments, ensuring safety and engagement for students with special needs.
Overview
17
17
years of professional experience
Work History
Paraprofessional
Logan Junior High School #115
Princeton, IL
02.2023 - Current
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Collaborated with teachers to develop and implement individualized education plans for students with special needs.
Special Education Paraprofessional
DePue Unit Schools District #103
Depue, IL
08.2022 - 02.2023
- Developed strong rapport with students by demonstrating empathy, patience, and understanding during daily interactions both inside and outside the classroom setting.
- Managed challenging behaviors using de-escalation techniques to maintain a safe and productive learning environment for all students involved.
- Assisted in the implementation of effective behavior management techniques, resulting in a more focused and positive classroom environment.
- Collaborated with teacher to create customized classroom environment integral to students' needs.
- Monitored student classroom and outdoors activities to promote student safety.
- Maintained positive attitude and affirmatively communicated with each student.
- Interacted physically and verbally with students throughout each day.
- Offered student support through special accommodations, extra assistance, and assessments.
Customer Service Representative
ICall Services
Oglesby, IL
12.2020 - 06.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Senior Retail Teller
Heartland Bank And Trust
Spring Valley, IL
09.2018 - 10.2020
- Promoted a welcoming atmosphere by greeting customers warmly upon arrival at the branch.
- Handled large cash transactions securely, adhering to bank policies and procedures for safekeeping funds.
- Streamlined teller processes for improved workflow and increased productivity.
- Ensured compliance with all banking regulations, minimizing risk exposure for the institution.
- Contributed to operational efficiency by consistently balancing cash drawer at the end of each shift.
- Participated in community outreach events as a representative of the bank, enhancing brand visibility.
- Provided excellent customer service by addressing concerns promptly and professionally.
- Adhered to strict confidentiality guidelines while handling sensitive financial information, safeguarding both customer privacy and organizational reputation.
- Maintained cash drawer accuracy with meticulous counting and organization.
- Collaborated with team members to achieve branch goals, fostering a positive work environment.
Manager
Johnson Oil Company Expresslane
Rock Falls, IL
05.2008 - 08.2018
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Education
Accounting, Mid-management And Marketing
Illinois Valley Community College
OglesbySkills
- Behavior management
- Effective communication
- Helping students with special needs
- Small group and individual assistance
Timeline
Paraprofessional
Logan Junior High School #115
02.2023 - Current
Special Education Paraprofessional
DePue Unit Schools District #103
08.2022 - 02.2023
Customer Service Representative
ICall Services
12.2020 - 06.2022
Senior Retail Teller
Heartland Bank And Trust
09.2018 - 10.2020
Manager
Johnson Oil Company Expresslane
05.2008 - 08.2018
Accounting, Mid-management And Marketing
Illinois Valley Community College