Linda Beal
Douglasville,GA
Summary
Dynamic professional with a proven track record at Lincoln Financial Group, excelling in customer service and problem-solving. Skilled in ERP systems and persuasive communication, I foster strong client relationships and ensure compliance with regulations. Recognized for effectively managing high call volumes while maintaining a positive customer experience.
Overview
13
13
years of professional experience
Work History
Absence Management -Telephonic Data Integrity
Lincoln Financial Group
Atlanta, GA
01.2023 - Current
- Managed 40-60 incoming calls daily, resolving customer inquiries regarding absence claims across multiple platforms.
- Established trusted partnerships through effective communication, resulting in positive customer feedback.
- Communicated via email and phone with employees, employers, and medical providers to gather missing correspondence and documentation.
- Interpreted FMLA regulations for employees and supervisors to ensure compliance.
- Ensured accuracy of information entered into automated tracking systems for employee absences.
Client Services• Customer Service Representative
World Emblem
Atlanta, GA
11.2019 - 06.2022
- Communicating information to clients
- Cultivating and maintaining relationship with accounts
- Assisting Sales Reps with assigned accounts
- Logging all correspondence with clients
- Follow up on orders and relay any necessary information to client and/or production.
- Triage customers complaints and issues
- Ensure customer information is up to date in CRM
- Review samples and provide suggestions or feedback to assist client with creating or improving the sample
- Review of accounts on a periodic basis with production and/or sales and manager.
Pro-Business Coordinator
Home Depot
Atlanta, GA
10.2018 - 11.2019
- Customer Service informing customer of issues with delayed delivers, exceptions with shipments from the stores, distribution centers and directly from the vendors
- Case Management perform and manage the process through to resolution while keeping the consumer satisfied Resolving escalated issues with late or missing orders
- Speaking with stores and Vendors for the consumer. Developing relationships with escalation team to handle exceptions and perform root cause analysis to determine what caused the issue, and re mediate the problem.
Client Services
Cintas / G&K
Atlanta, GA
05.2012 - 03.2018
- Customer Service, Call Center inbound, outbound.
- Communicating information to clients-Cultivating and maintaining relationship with accounts.
- Communicate and respond to customer request while maintain proper phone etiquette.
- Research and resolve customer issues not resolved.
- Follow up on customer orders.
- Define problems, collect data, establish facts to draw valid conclusions.
- Review samples and provide suggestions or feedback to assist client with creating or improving the sample
- Performs clerical and administrative duties as needed.
- Participates in ongoing training
Education
Associates Degree - Business Management
Southern Crescent Technical College
Griffin, GA01.2012
Associate Degree - Paralegal Studies
Southern Crescent Technical College
Griffin, GA12.2011
Skills
- Persuasive speaking
- Empathy
- Adaptability
- Positive language use
- Clear communication
- Self-control
- Responsibility
- Patience
- ERP system proficiency
- Nav Dynamics, AS400/SAP, JD Edwards, Macola
- Microsoft Word and Outlook
- Problem-solving expertise
- Leadership skills
- Training delivery on credit memos in Salesforce
- Notary public certification
References
References Dianalis Lockhart- AR Manager/ World Emblem (786)-475- 0673. Amy Cobb- Client Services Manager/ World Emblem (770)- 630-6637
Education and Training
other
Timeline
Absence Management -Telephonic Data Integrity
Lincoln Financial Group
01.2023 - Current
Client Services• Customer Service Representative
World Emblem
11.2019 - 06.2022
Pro-Business Coordinator
Home Depot
10.2018 - 11.2019
Client Services
Cintas / G&K
05.2012 - 03.2018
Associates Degree - Business Management
Southern Crescent Technical College
Associate Degree - Paralegal Studies
Southern Crescent Technical College
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