Summary
Overview
Work History
Education
Skills
Timeline
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Iyisha Johnson

Riverview,MI

Summary

Qualified Agent with documented history of meeting and exceeding sales goals. Known for strong relationship-building skills and commitment to maintaining loyal customers. Excellent record of expanding market share, retaining customers and promoting new initiatives.

Resourceful Agent known for high productivity and efficient task completion. Specialize in negotiation, client relationship management, and problem-solving skills. Excel in communication, adaptability, and teamwork to achieve goals and exceed expectations.

Overview

5
5
years of professional experience

Work History

patient management clerical agent

DMC Childrens
Detroit, MI
03.2024 - 07.2025
  • Billing/insurance/Customer service/Microsoft/excel/completing patient orders/
  • Managed insurance documentation to facilitate accurate patient records.
  • Followed established procedures for processing returns, exchanges, refunds while maintaining high levels of accuracy.
  • Utilized computer systems for tracking, information gathering and and or troubleshooting.
  • Attended team meetings regularly to discuss updates on products, services and policies changes.
  • Provided customer service to clients through phone and email communication.
  • Processed payments from customers by cash, check or credit cards accurately according to company guidelines.
  • Performed administrative tasks such as data entry, filing paperwork, updating databases and preparing reports.
  • Maintained accurate records of all customer interactions, process customer accounts and file documents.

driver

Amazon Warehouse
Detroit, MI
05.2023 - 02.2024
  • Delivering packages/using scanner/lifting packages 50+ pounds
  • Maintained detailed records of trips, including pick-up and drop-off times, mileage and fares collected.
  • Demonstrated ability to handle emergency situations calmly and effectively.
  • Delivered packages to customers in a timely and efficient manner.
  • Verified the contents of inventory loads against shipping papers.
  • Inspected vehicles for mechanical items and safety issues, ensuring they are in proper working condition.
  • Maintained accurate logs of vehicle inspections and repair status.
  • Conducted pre-trip inspections prior to departure including verifying load details and confirming route information.
  • Participated in training sessions regarding safe driving practices and defensive driving techniques.
  • Utilized GPS navigation systems to plan efficient routes for deliveries.
  • Provided excellent customer service by responding promptly to customer inquiries and complaints.

Warehouse Worker

UPS
Detroit, MI
01.2020 - 04.2023
  • Sorting packages/using scanner
  • Packaged items carefully using protective materials like bubble wrap or foam sheets.
  • Assembled orders according to customer requests.
  • Followed established guidelines for picking orders accurately.
  • Performed cycle counts to maintain accurate inventory records.
  • Transported goods to designated areas within the warehouse facility.
  • Organized warehouse space for efficient storage of products.
  • Inspected incoming shipments for damage or discrepancies.
  • Operated scanners, computers, and other equipment to track orders.
  • Maintained accurate inventory records using computerized tracking systems.
  • Collaborated closely with other departments on special projects as needed.
  • Provided assistance in loading and unloading containers from ships and trains.

Education

East Emglish Village
Detroit, MI
06.2019

Skills

  • Customer service
  • Communication skills
  • Time management
  • Microsoft word
  • Documentation review
  • Microsoft excel
  • Computer literacy
  • Insurance Verification
  • Assembly Experience
  • Driving Experience
  • Porter Experience
  • Packaging
  • Patient Service Experience
  • Patient billing
  • Insurance documentation
  • Data entry
  • Microsoft Excel
  • Package sorting
  • Team collaboration
  • Problem solving
  • Attention to detail
  • Effective communication
  • Stress management
  • Financial document preparation
  • Information documentation
  • Recordkeeping proficiency
  • Client interviews
  • Persuasive speaking
  • Ensuring customer satisfaction
  • Order fulfillment
  • Polite communication skills
  • Problem-solving skills
  • Customer service and care

Timeline

patient management clerical agent

DMC Childrens
03.2024 - 07.2025

driver

Amazon Warehouse
05.2023 - 02.2024

Warehouse Worker

UPS
01.2020 - 04.2023

East Emglish Village

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