Lindsey Edens
Plainfield,IN
Summary
Dedicated and hardworking Clerical Assistant driven to tackle various tasks in fast-paced environments. Consistent team player committed to building cohesion across diverse groups. Known for maintaining calm and pleasant demeanor under extreme pressure. Trustworthy with handling and disposing of sensitive documentation and adherence to privacy laws.
Overview
10
10
years of professional experience
Work History
Clerical Assistant 1 Records Management
Indiana Bureau of Motor Vehicles
Indianapolis, IN
11.2021 - Current
- Performed data entry tasks with accuracy and speed.
- Assisted with filing documents and maintaining records.
- Returned documents with errors to courts for correction.
- Maintained professional confidentiality and proper disposal of documents containing sensitive information.
- Resolve data entry errors with due diligence and speed.
- Performed additional tasks as required.
- Participated in team-building projects as needed.
- Utilized office equipment such as printers, copiers, and fax machines efficiently.
Clerical Assistant - SPEXS
Indiana Bureau of Motor Vehicles
Indianapolis, IN
08.2018 - 11.2025
- Responded to state requests for resolving pointer duplication.
- Worked extensively with State2State software systems.
- Processed legal documentation including, but not limited to, death certificates and proof of legal address.
Web Chat Agent
Indiana Bureau of Motor Vehicles
Indianapolis, IN
09.2015 - 08.2018
- Followed up on customer inquiries or concerns in a timely fashion.
- Responded promptly to customer inquiries and requests within established guidelines.
- Developed strong relationships with customers through consistent communication.
- Provided customer service support via web chat to customers with inquiries, complaints, or requests.
- Assisted customers in navigating the company's website for product information or purchase options.
- Monitored web chat queues and responded promptly to incoming messages.
- Adhered to established policies and procedures when responding to customer inquiries.
- Researched and troubleshot customer issues using available resources.
- Demonstrated excellent listening skills and empathy while interacting with customers online.
Education
Certificate of Professional Billing And Coding - Health Sciences
Purdue Global
Online06-2024
Bachelor of Arts - Printmaking
Indiana University Purdue University Indianapolis
Indianapolis, IN12-2013
Skills
- Data entry
- Records management
- Document processing
- Office equipment operation
- Confidentiality maintenance
- Error resolution
- Customer service
- Software utilization
- Attention to detail
- Problem solving
- Time management
- Adaptability
- Team collaboration
- Legal documentation
Affiliations
- Gardening
- Lawnkeeping
- Grilling
- Creative Writing
- Art and Gaming
- Continued Learning and Education
References
References available upon request.
Timeline
Clerical Assistant 1 Records Management
Indiana Bureau of Motor Vehicles
11.2021 - Current
Clerical Assistant - SPEXS
Indiana Bureau of Motor Vehicles
08.2018 - 11.2025
Web Chat Agent
Indiana Bureau of Motor Vehicles
09.2015 - 08.2018
Certificate of Professional Billing And Coding - Health Sciences
Purdue Global
Bachelor of Arts - Printmaking
Indiana University Purdue University Indianapolis
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