Lindsey Victor
Silverdale,WA
Summary
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. A dedicated public servant with a heart for improving the lives of those around her.
Overview
23
23
years of professional experience
Work History
Public Records Assistant/Legal Assistant 1/ Acting City Clerk
City of Bremerton
08.2024 - Current
- Organized and maintained city records in compliance with state law.
- Maintained digital City Records repository.
- Facilitated document retrieval and fulfilled public record requests for staff and public entities, enhancing access to city information.
- Conducted routine audits of records for retention, destruction, or archival transfer, ensuring compliance with WA Secretary of State retention schedules.
- Collaborated with team members to streamline record-keeping procedures, strengthening compliance with state law.
- Provided support in training new employees on record management processes.
- Ensured confidentiality of sensitive information throughout record handling procedures.
- Assumed City Clerk responsibilities during absences.
- Assisted staff in constructing and uploading Agenda Bills for City Council meetings.
Emergency Health Unit Coordinator
Covington Medical Ctr
04.2024 - 08.2024
- Collaborated with healthcare team to address and meet patient care needs effectively.
- Coordinated communication between various departments within the facility regarding patient care needs.
- Assisted patients with inquiries and concerns regarding care plans to enhance their understanding and satisfaction.
- Processed hospital admissions, discharges, and transfers paperwork to facilitate smooth patient transitions.
- Updated electronic health records with patient information accurately.
- Handled phone inquiries and directed calls to appropriate departments swiftly.
- Assisted in preparing medical charts for physician review promptly.
Police Dispatcher
Issaquah Police Department
09.2023 - 12.2023
- Managed emergency calls and dispatched units to incidents, ensuring timely response to critical situations.
- Operated communication systems for accurate information relay, enhancing coordination among responders.
- Coordinated with first responders during critical situations.
- Monitored radio communications for updates, providing situational awareness to support effective decision-making.
- Provided support to officers on the field through real-time information sharing.
- Maintained detailed logs of all incoming calls and dispatch activities.
- Researched vehicular registration, driving records and warrant information to support officers with traffic stops.
- Ensured compliance with departmental policies and operational standards.
Patient Care Coordinator
Northwest Family Medicine
05.2023 - 08.2023
- Coordinated patient appointments and managed scheduling to optimize provider availability.
- Assisted patients with insurance inquiries and verified eligibility for services.
- Facilitated communication between patients and medical staff to ensure clarity on treatment plans.
- Maintained accurate patient records and ensured compliance with privacy regulations.
- Collaborated with multidisciplinary teams to streamline patient care processes.
- Resolved patient inquiries and issues promptly to improve overall patient satisfaction.
Emergency Communications Supervisor
Antarctic Fire Dept.
01.2021 - 01.2023
- Developed and implemented internal communications strategies for timely delivery of key messages to stakeholders.
- Trained team members on effective communication practices and protocols.
- Oversaw evaluations of team members to ensure adherence to standards for communication, service quality, and work performance.
- Created reports on communication performance metrics to assess progress towards goals.
- Evaluated existing procedures and recommended changes or improvements.
- Managed the development of communication materials such as brochures, emails, videos, webpages and social media posts.
- Oversaw budget planning for projects related to communication efforts.
Volunteer Firefighter/EMT
Timberlake Fire Protection Dist.
01.2018 - 01.2023
- Responded promptly to emergency calls for fire, medical, and rescue operations.
- Operated firefighting and medical equipment to ensure effective response during training and emergency scenarios.
- Participated in regular drills and training sessions to keep skills up-to-date.
- Communicated with other members of the team to coordinate activities at a scene.
- Engaged professionally with victims, witnesses, and personnel to provide support and facilitate incident resolution.
- Led community outreach programs to enhance fire safety and emergency awareness among residents.
Emergency Communications Supervisor
Kootenai Co. Sheriff’s
01.2012 - 01.2023
- Supervised a team of dispatchers and call takers to provide prompt, appropriate response to emergency incidents.
- Trained team members on effective communication practices and protocols, enhancing overall team readiness and response effectiveness.
- Evaluated existing procedures, recommending changes that improved operational efficiency and response times.
- Created reports on communication performance metrics to track success against goals.
- Coordinated 24-hour scheduling of personnel to ensure continuous coverage while accommodating training and time off requests.
- Conducted research on emerging issues to inform strategic policy development.
Volunteer Firefighter/EMT
Spirit Lake Fire Protection Dist.
01.2011 - 01.2018
- Responded promptly to emergency calls, ensuring rapid assistance during fire, medical, and rescue operations.
- Operated firefighting and medical equipment in high-pressure training and emergency scenarios, enhancing team readiness.
- Participated in regular drills and training sessions to keep skills up-to-date.
- Communicated with other members of the team to coordinate activities at a scene.
- Interacted professionally with victims, witnesses and other personnel associated with an incident.
- Participated in community outreach programs, educating residents on fire safety and emergency preparedness.
Claims Processor
Peak 1 Administration
10.2011 - 07.2012
- Evaluated claims against policy guidelines and determined eligibility for approval.
- Reviewed documentation for accuracy and completeness to process claims efficiently.
- Gathered necessary information from clients to evaluate claims effectively.
- Organized claims and supporting documents in database to ensure easy access and retrieval.
- Collaborated with team members to address complex claims and resolve issues.
Debt Collector
Mountain West Bank
02.2006 - 10.2011
- Communicated effectively with clients to resolve outstanding debts.
- Educated customers on financial solutions to facilitate timely payments.
- Collaborated with team members to develop and implement enhanced collection strategies, improving overall team effectiveness.
- Documented interactions and agreements to maintain compliance with company policies and support effective follow-up.
- Updated customer account information in internal database to ensure accuracy and facilitate timely collections.
Volunteer Firefighter/EMT
Northern Lakes Fire Protection Dist.
01.2009 - 01.2011
- Responded promptly to emergency calls for fire, medical, and rescue operations.
- Operated firefighting and medical equipment during training and emergency scenarios to ensure readiness and effective response.
- Led community outreach programs to enhance fire safety awareness and educate the public on emergency preparedness.
- Participated in regular drills and training sessions to keep skills up-to-date.
- Interacted professionally with victims, witnesses, and personnel to provide support and gather vital information for incident response.
- Communicated with other members of the team to coordinate activities at a scene.
Customer Service Manager
Big Lots
06.2003 - 02.2006
- Provided exceptional customer service to ensure customer satisfaction.
- Managed customer inquiries and resolved issues to enhance customer satisfaction.
- Coordinated with store teams to streamline shopping experience for customers.
- Analyzed customer feedback to pinpoint service delivery improvements.
- Maintained knowledge of product lines to assist customers with inquiries.
Education
Associate of Arts - Communications
North Idaho College
Coeur D'Alene, ID01-2005
Diploma -
Mullan High School
Mullan, ID01-2003
Skills
- Record Management
- Public Records Fulfillment & Release
- Correspondence
- Customer Service
- Documentation
- Conflict Resolution
- Organization
- Scheduling
- Data Entry
- Record Retention
- Redaction
- Editing
- Proofreading
- Research
- Prioritization
- Communication
- Training
- Project Coordination
- Team Collaboration
- Software Proficiency: Word
- Software Proficiency: PowerPoint
- Software Proficiency: Excel
- Software Proficiency: Adobe
- Software Proficiency: Municode
- Software Proficiency: Code Publishing
- Software Proficiency: Laserfiche
- Spillman CAD
- Motorola radio systems
Accomplishments
- Mullan High School Valedictorian
- National Honor Society
- North Idaho College Dean’s List 04/01/04
- Top Student Idaho P.O.S.T Dispatcher Academy #58
- EMT of the Year 2014 – Spirit Lake Fire Protection District
- Firefighter of the Year 2015 – Spirit Lake Fire Protection District
- Volunteer of the Year 2019 – Timberlake Fire Protection District
- IAED Fire and Medical certification with Honors
Development
- IFSAC Firefighter I & II
- Previous Idaho EMT Basic
- IFSAC Hazmat Awareness/Operations
- Previous AHA CPR/AED Instructor
- NIMS/ICS 100, 200, 300, 700, 800
- Idaho P.O.S.T. Supervisor Certificate
- IAED EMD/EPD/EFD Experience
Timeline
Public Records Assistant/Legal Assistant 1/ Acting City Clerk
City of Bremerton
08.2024 - Current
Emergency Health Unit Coordinator
Covington Medical Ctr
04.2024 - 08.2024
Police Dispatcher
Issaquah Police Department
09.2023 - 12.2023
Patient Care Coordinator
Northwest Family Medicine
05.2023 - 08.2023
Emergency Communications Supervisor
Antarctic Fire Dept.
01.2021 - 01.2023
Volunteer Firefighter/EMT
Timberlake Fire Protection Dist.
01.2018 - 01.2023
Emergency Communications Supervisor
Kootenai Co. Sheriff’s
01.2012 - 01.2023
Claims Processor
Peak 1 Administration
10.2011 - 07.2012
Volunteer Firefighter/EMT
Spirit Lake Fire Protection Dist.
01.2011 - 01.2018
Volunteer Firefighter/EMT
Northern Lakes Fire Protection Dist.
01.2009 - 01.2011
Debt Collector
Mountain West Bank
02.2006 - 10.2011
Customer Service Manager
Big Lots
06.2003 - 02.2006
Associate of Arts - Communications
North Idaho College
Diploma -
Mullan High School