Industry professional with demonstrated strengths in customer service, time management, troubleshooting service problems and building successful solutions. Excellent verbal and written communications with strong background cultivating positive relationships and exceeding goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
In-Home Nanny
Donna Aguilar
05.2025 - 09.2025
Assisted children with daily routines, fostering independence and responsibility.
Developed engaging educational activities to promote learning and creativity.
Maintained a safe and nurturing environment tailored to children's needs.
Communicated effectively with parents about child progress and activities.
Managed schedules for meals, playtime, and homework responsibilities efficiently.
Reference: Donna Aguilar 360-631-7051
Private Dining Sever
Daniels Broiler/Schwartz Brothers
08.2024 - 04.2025
Mentored junior servers on upselling techniques that contributed to increased average ticket sales
Supported team members during busy shifts by sharing workload and facilitating communication.
Actively participated in staff training sessions, enhancing service skills and product knowledge.
Contributed to friendly and professional dining environment by communicating politely and effectively with guests to assess and meet needs.
Collaborated with kitchen staff to coordinate timely food delivery during peak hours.
Maintained cleanliness and organization of dining area, adhering to health and safety standards.
Processed orders efficiently using point-of-sale system, ensuring accuracy in billing.
Adapted to varying guest needs, demonstrating flexibility in fast-paced environment.
Provided exceptional customer service, ensuring a positive dining experience for all guests.
Assisted in menu presentations, effectively communicating daily specials and promotions.
Restaurant Food Server
El Gaucho
08.2023 - 08.2024
Provided exceptional customer service, ensuring guest satisfaction throughout dining experience.
Assisted in food and beverage preparation, maintaining high standards of quality and presentation.
Collaborated with kitchen staff to streamline order delivery and minimize wait times.
Maintained cleanliness and organization of dining area, enhancing overall restaurant ambiance.
Lead for private dining: Boeing/Microsoft/Pokeman/Pharmaceutical Companies/Private Events/Offsite Venues including University of Washington
Worked at Aqua and Walla Walla Steakhouse, company owned.
Reference: Megan Schmiedenknetch 206-313-1192
Guest Service Ambassador
Trulucks Restaurant Group
09.2020 - 08.2023
Delivered exceptional guest service by resolving inquiries and ensuring positive experiences.
Assisted in managing front desk operations, including check-in/check-out procedures.
Executed daily tasks efficiently, maintaining cleanliness and organization of guest areas.
Collaborated with team members to enhance service delivery and streamline workflows.
Passion for hospitality, commitment to craft, collaborative team player, high guests' expectations in a fast paced stressful environment.
Reference: General Manager Ken Alford 817-912-0500
English Teacher / Reading and Writing Interventist at Donna North High School; Donna ISDEnglish Teacher / Reading and Writing Interventist at Donna North High School; Donna ISD