CONSUELA COBURN
Kentwood,USA
Summary
Results-driven criminal justice professional with history of effectively managing caseloads and fostering positive behavioral changes. Strong focus on team collaboration and adaptability, ensuring reliable support for colleagues and clients.
Overview
16
16
years of professional experience
Work History
Delivery Driver
Amazon
Kentwood, Michigan
02.2026 - Current
- Receive delivery route and drive Amazon van to deliver packages to customers, using GPS navigation to locate customer addresses.
FC Associate I
Amazon
Kentwood, Michigan
05.2022 - 02.2026
- Receive inventory, load boxes into truck for shipment, use scanners to read barcodes, trouble shoot problems, operate power industrial trucks, and sort packages.
Probation
Florida Department of Corrections
Panama City, Florida
03.2014 - 05.2022
- Supervise people placed on probation. Submit reports. Refer to substance abuse treatment, mental health treatment programs based on needs and special conditions imposed to assist with their successful completion of probation. Conduct visits to home, employments site and other locations in the community.
Customer Service Technical Support
Advantage Staffing
Pensacola, Florida
09.2012 - 03.2014
- Respond by e-mail to various customer inquiries. Troubleshoot digital accounts. Recommend products based on customer needs. Process customer account transactions. Resolve customer complaints. Set up new digital account. Upgrade digital accounts.
Customer Service Agent
West Corporation
Pensacola, Florida
09.2010 - 09.2012
- Process various incoming phone calls which include providing billing, account, or technical support. Resolve technical issues in a timely manner. Troubleshoot internet and telephone service issues. Handle complaints and queries of customers in a professional, kind and tactful manner. Schedule service and installation appointments.
Education
Bachelor of Science Degree - Sociology
Eastern Michigan University
Ypsilanti, Michigan01-2001
Associate in Arts Degree - Criminal Justice
Grand Rapids Community College
Grand Rapids, Michigan01-1998
Skills
- Customer Service Skills
- Technical problem solving skills
- Computer skills which include word processing, spreadsheets and data entry
- Time management
- Teamwork and collaboration
- Punctual and reliable
- Problem-solving
Timeline
Delivery Driver
Amazon
02.2026 - Current
FC Associate I
Amazon
05.2022 - 02.2026
Probation
Florida Department of Corrections
03.2014 - 05.2022
Customer Service Technical Support
Advantage Staffing
09.2012 - 03.2014
Customer Service Agent
West Corporation
09.2010 - 09.2012
Associate in Arts Degree - Criminal Justice
Grand Rapids Community College
Bachelor of Science Degree - Sociology
Eastern Michigan University