Linda Bloom
Fort Lauderdale,FL
Summary
Results-driven Branch Operations Associate Manager with expertise in process improvement, compliance management, and performance monitoring, ensuring operational excellence and customer satisfaction.
Overview
21
21
years of professional experience
Work History
Branch Operations Associate Manager
Wells Fargo Bank
Coconut Creek, Florida
01.2010 - Current
- Managed daily operations for customer service team at financial institution.
- Coordinated training sessions for new staff in operational procedures and policies.
- Oversaw workflow efficiency and identified process improvement opportunities.
- Implemented compliance measures to ensure adherence to banking regulations.
- Resolved escalated customer issues through effective problem-solving techniques.
- Monitored performance metrics to achieve team goals and enhance service delivery.
- Identified potential risks and developed effective mitigation plans to safeguard operations.
- Evaluated employee performance reviews and delivered constructive feedback.
- Provided guidance and support to staff, fostering a collaborative and productive work environment.
- Ensured compliance with relevant regulations and policies at all times.
- Resolved customer complaints efficiently while maintaining positive relationships.
- Oversaw the development of standard operating procedures.
- Organized meetings between managers and staff to discuss operational challenges.
- Scheduled shifts for employees based on workload demands and availability.
- Directed team members to provide exceptional service to guests and vendors, maintaining professional relationships of established business.
- Motivated employee performance and satisfaction through fair evaluation, process review and mentoring.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Assisted with interviewing and hiring of employee team members with appropriate skills.
- Communicated clear action plans to optimize results and successfully execute operational activities.
- Led daily meetings with staff members to identify areas of focus, cover policy changes and facilitate positive communication.
Operations Manager
Bank of America
Coral Springs, Florida
04.2005 - 01.2010
- Managed daily operations to enhance service delivery efficiency.
- Coordinated team schedules and resource allocation to improve performance.
- Oversaw compliance with banking regulations and internal policies.
- Resolved customer complaints promptly, maintaining high levels of customer satisfaction.
Education
Associate of Arts - Business Accountancy
Broward College
Coconut Creek, FL05-2000
Skills
- Compliance management
- Risk management
- Process improvement
- Performance monitoring
- Standard operating procedures
- Schedule management
- Customer relationship management
Timeline
Branch Operations Associate Manager
Wells Fargo Bank
01.2010 - Current
Operations Manager
Bank of America
04.2005 - 01.2010
Associate of Arts - Business Accountancy
Broward College