Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
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Linda Bradford

Linda Bradford

Orange City,FL

Summary

Enthusiastic Personal Shopper recognized for consistent order accuracy, outstanding customer service and development of brand loyalty. Fast worker focused on delivering excellent service for in-store pick up customers and home delivery. Comfortable using technology tools such as mobile applications, scanners and GPS to complete orders.

Overview

22
22
years of professional experience

Work History

Personal Shopper, Transporter

Instacart, Uber, Lyft
Orlando, FL
03.2020 - Current
  • Provide highest level customer service as 5 star shopper.
  • Operated vehicle and carefully followed all safety protocols and procedures.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Maintained accurate logs of deliveries and trips.
  • Kept vehicle clean and neat to offer professional impression to every customer.
  • Noted customer special requests, preferences and favorite products to enhance service and customer satisfaction.
  • Maximized efficiency by scanning items quickly.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
  • Picked quality and accurate items for customer orders.
  • Loaded and unloaded orders at customer's homes or locations.
  • Consulted with customers on food selections and custom order requests.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Warmly messaged customers with personal greeting.
  • Worked productively with customers to meet order requirements and service expectations.
  • Tracked substitutions and informed customers of changes.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.

Accounting Manager

Dead Parrot Software
Orlando, FL
01.2018 - Current
  • Managed banking reconciliations and monthly balance sheet statements for small software business, $500k gross sales.
  • Managed journal entries, collection efforts, reconciliations and payroll processing.
  • Tracked business revenue and expenditures and reconciled accounts to maintain high accuracy.
  • Investigated daily variances and corrected errors to resolve discrepancies.
  • Organized budget documentation and tracked expenses to maintain tight business controls.
  • Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
  • Completed bi-weekly payroll for company employees.

Business Owner

The Diamond Depot
Orlando, FL
08.2001 - 12.2017
  • Started business with $1000, grew into annual revenue of over one million dollars.
  • Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
  • Put together realistic budgets based upon costs and fees for successfully operating business.
  • Created inventory control plan.
  • Developed relationship with vendors and customers.
  • Provided top level customer service.

Education

Business Administration

American University
Washington, DC

BBA - Accounting

University of Miami
Miami, FL

Skills

  • Service-Oriented
  • Decision Making
  • Verbal and Written Communication
  • Computer Literacy
  • Upbeat and Positive Personality
  • Responding to Difficult Customers
  • Upselling Products and Services
  • Multitasking and Prioritization
  • Understanding Customer Needs
  • Efficient and Detail-Oriented

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Personal Shopper, Transporter

Instacart, Uber, Lyft
03.2020 - Current

Accounting Manager

Dead Parrot Software
01.2018 - Current

Business Owner

The Diamond Depot
08.2001 - 12.2017

Business Administration

American University

BBA - Accounting

University of Miami

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Linda Bradford