Linda Brown
Los Angeles,CA
Summary
Proven achiever in telemarketing, I excelled at Target Design by significantly expanding the client base through strategic cold calling and skillful negotiation. My expertise in skip tracing and my ability to build rapport underscore my capacity to meet and exceed sales goals, demonstrating a unique blend of technical and interpersonal skills. Had great results working for collectors position working for National Attorney Collection Services collecting debts on past due pay day loan accounts. Seasoned Collector with a competitive mindset and desire to excel. Proficient in evaluating accounts, following up with customers and resolving issues. Excellent communication, planning and conflict resolution skills. Results-oriented Collections Specialist dedicated to exceeding goals and reducing company debt. Expert in and proficient in settling a number amounts of payday loans each month to keep business seat. Staying current on federeal and state policies. Following all company policy's and rules.
Overview
12
12
years of professional experience
Work History
Collector/Outbound Telemarketer
Target Design
Los Angeles, CA
11.2023 - 02.2024
- Made [Number] cold calls per day resulting in client base growth by [Number]%.
- Cold called over [Number] potential customers per day to help with marketing efforts and increase sales.
- Collaborated with team members on sales strategies, contributing to overall success of the department.
- Built rapport with customers by actively listening to their needs and offering tailored solutions.
- Overcame objections from potential clients by confidently addressing concerns and providing relevant information.
Outbound Sales
Select Marketing
Tarzana, CA
04.2014 - 01.2020
- Handled over [Number] outbound sales calls each day using autodialer software.
- Created predictable sales pipeline by building strong outbound sales capability.
- Increased sales leads by developing and executing effective outbound sales strategies.
- Participated in ongoing professional development programs to stay current on industry trends and best practices for outbound sales techniques.
- Mentored newly hired agents on best practices for outbound sales calls, contributing to improved team success rates over time.
- Adapted quickly to new products or services, enabling seamless integration into outbound sales efforts.
- Participated in regular training sessions to stay updated on product offerings, market trends, and best practices in outbound sales techniques.
- Handled over [Number] outbound sales calls per day to connect with cold and warm leads and promote [Type] offers.
Collector
(NACS) National Attorney Collection Services
Glendale, CA
10.2011 - 04.2014
- Collaborated with team members to achieve monthly targets, promoting a positive work environment and boosting overall productivity.
- Contacted customers to discuss payment schedules and set up or immediately process payments.
- Reduced outstanding debts by implementing strategic collections tactics and maintaining open lines of communication with customers.
- Maintained high volume of calls and met demands of busy and productive group.
- Improved customer satisfaction by effectively resolving delinquent accounts through negotiation and payment plans.
- Developed strong relationships with clients, fostering trust and facilitating successful account resolutions.
- Negotiated with account holders to devise repayment plans and minimize collections receivables.
- Provided excellent customer service during difficult conversations, defusing tensions while effectively collecting payments.
- Achieved performance goals on consistent basis.
- Followed all company's rules and policie's
Education
GED -
Cortez High School
Phoenix, AZSkills
- Call center experience
- Skip Tracing
- Goals and performance
- Payment schedules
- Fair debt practices
- maintain a monthly amount of debt payments to secure office seat
- adhering to all company's policies
- make out bound calls
- introduce company to possible client
- pitch product
- rebuttal
- close
- sale
Wholesale
Have experience in wholesaling homes. And currently working on my real estate license
Timeline
Collector/Outbound Telemarketer
Target Design
11.2023 - 02.2024
Outbound Sales
Select Marketing
04.2014 - 01.2020
Collector
(NACS) National Attorney Collection Services
10.2011 - 04.2014
GED -
Cortez High School