Linda Brown
Richmond,VA
Summary
Detail-oriented Business Title Sr. Sales Support Analyst, adept at performing data analysis and recognizing key problem areas to assist in root cause identification. Exceptionally talented at auditing data on a regular basis to provide data integrity and quality.
Overview
11
11
years of professional experience
Work History
Sr. Sales Support Analyst, Strategic Accounts
McKesson
04.2023 - Current
- Increased customer satisfaction levels through consistent follow-ups and thorough issue tracking.
- Analyzed market trends. providing valuable insights for strategic planning initiatives.
- Streamlined communication between sales and support teams, resulting in increased efficiency.
- Collaborated with cross-functional teams to develop strategies to increase fill rates.
- Delivered key metrics to sales to increase customer satisfaction.
- Conduct an in-depth analysis of demand trends and spikes and performing a root cause analysis.
Senior Quality Data Process Analyst
McKesson
03.2022 - 05.2023
- Increased efficiency and team performance by implementing actionable process improvements.
- Conducted root cause analyses to pinpoint underlying problems within existing processes, enabling targeted improvements.
- Delivered successful process improvement initiatives.
- Evaluated large datasets for quality and accuracy.
- Researched and compiled tailored monthly analytics and reports for senior management with Snowflake and Toad.
- Developed monthly metrics derived from department data to track improvements in organizational efficiency.
HazMat Data Management Analyst II
McKesson
11.2018 - 05.2022
- Verified compliance with data retention requirements by managing document catalogues for long-term archival of data associated with contract closeouts.
- Facilitated review and selection of data acquisition citations and applicable standards.
- Ensure all items comply with HazMat laws/procedures.
- Performed quarterly audits of new items adds to ensure all were coded correctly.
Item Team Lead (Data Integrity Associate III)
McKesson
11.2014 - 11.2018
- Trained new team members by relaying information on company procedures and safety requirements.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
Data Integrity Associate II
McKesson
11.2013 - 11.2014
- Responded to requests for information, accessed relevant files and maintained compliance with data integrity and security policies.
- Facilitated communication between departments to resolve any inconsistencies in shared data resources.
- Implemented new data entry procedures to increase productivity and reduce processing time for large volumes of information.
- Verified data quality and checked source documents for accuracy.
Education
Bachelor of Science - Business Management
Norfolk State University
Norfolk, VA05.2013
Skills
- IT oriented, with in-depth knowledge of generating data and lead data implementation
- Proficient in computer software including SQL, Toad, Snowflake, JDE, Microsoft office, and Workday
- Highly analytical coupled with ability to develop strategic plans, and work with team to attain company goals
- Collaborative and decisive with strong communication and interpersonal abilities
- Process Improvements
- Analytical Problem Solving
Timeline
Sr. Sales Support Analyst, Strategic Accounts
McKesson
04.2023 - Current
Senior Quality Data Process Analyst
McKesson
03.2022 - 05.2023
HazMat Data Management Analyst II
McKesson
11.2018 - 05.2022
Item Team Lead (Data Integrity Associate III)
McKesson
11.2014 - 11.2018
Data Integrity Associate II
McKesson
11.2013 - 11.2014
Bachelor of Science - Business Management
Norfolk State University