Linda Bruce
Wesley Chapel,FL
Summary
Over 20 years of experience providing exceptional customer support, including in healthcare settings and as a collections specialist. Strong commitment to service excellence with expertise in building productive relationships, resolving complex issues, and managing projects effectively. Known for outstanding organizational skills, leadership, facilitation, and interpersonal abilities. Commended for initiative, enthusiasm, accuracy, dependability, and a focus on delivering exceptional customer/patient care.
Overview
22
22
years of professional experience
Work History
Customer Care/Fulfillment
Target Corporation
12.2023 - Current
- - Delivered exceptional guest service by greeting, assisting, and engaging with customers.
- - Scanned and bagged items efficiently while maintaining compliance with food safety standards.
- - Promoted brand launches, events, and Target RedCard benefits.
- - Assisted guests with Target App features, Order Pickup, Drive Up, and Registry services.
- - Maintained clean work areas and ensured compliance with safety policies.
Customer Service Supervisor
Conduent
09.2017 - 02.2021
- - Supervised daily operations, staff training, and scheduling.
- - Led promotional campaign development and delegated tasks.
- - Provided customer service support, troubleshooting technical issues for Apple products.
- - Collaborated with QA to update best practices.
Administration
Lexington OB-GYN and Associates
09.2016 - 09.2017
- - Scheduled appointments and coordinated patient care.
- - Managed office policies, financial operations, billing, and medical coding.
- - Supervised and trained administrative staff.
Collections
Credit Acceptance
07.2015 - 09.2016
- - Managed collection calls to secure payments.
- - Processed phone payments and updated consumer contact information.
- - Consistently recognized as top collector.
Patient Care Tech
St. John Providence Park Hospital
05.2013 - 09.2016
- - Monitored patient vitals, provided daily care, assisted with mobility, feeding, and specimen collection.
- - Extended compassionate care and assisted with discharge procedures.
Environmental Services
Touch Point Services
04.2013 - 05.2014
- - Maintained hospital cleanliness to prevent infections and improve patient satisfaction.
Bank Teller
Bank of America
06.2011 - 01.2013
- - Processed transactions accurately, handled mortgage payments, and delivered excellent customer service.
- - Achieved top regional ranking for sales, balancing, and customer service.
Sales Associate/Customer Service Rep
Macy’s
10.2009 - 01.2012
- - Managed projects, trained team members, and delivered outstanding customer service.
Administrative
Clintondale School
08.2010 - 06.2011
- - Managed data entry, records, and departmental communication.
- - Consistently recognized for accuracy and positive work ethic.
Sales Associate
City Man Inc.
07.2003 - 12.2005
- - Greeted customers, processed transactions, and maintained high customer service standards.
Education
High School Diploma - Honors
Thomas M. Cooley
01.2005
CNA - undefined
Healthcare Career Solutions Group
01.2014
Real Estate License - undefined
Florida
AAS -
Bluegrass Community College
Skills
- Epic Systems
- Call Center Service Operations
- Remote Specialist
- QA
- Complaint Handling
- Sales Lead Generation
- Data Entry
- Multi-line Phone Expertise
- MS Word/Excel/Access
- Technical Support
Timeline
Customer Care/Fulfillment
Target Corporation
12.2023 - Current
Customer Service Supervisor
Conduent
09.2017 - 02.2021
Administration
Lexington OB-GYN and Associates
09.2016 - 09.2017
Collections
Credit Acceptance
07.2015 - 09.2016
Patient Care Tech
St. John Providence Park Hospital
05.2013 - 09.2016
Environmental Services
Touch Point Services
04.2013 - 05.2014
Bank Teller
Bank of America
06.2011 - 01.2013
Administrative
Clintondale School
08.2010 - 06.2011
Sales Associate/Customer Service Rep
Macy’s
10.2009 - 01.2012
Sales Associate
City Man Inc.
07.2003 - 12.2005
CNA - undefined
Healthcare Career Solutions Group
Real Estate License - undefined
Florida
High School Diploma - Honors
Thomas M. Cooley
AAS -
Bluegrass Community College
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