Linda Carrico
Colton,Oregon
Summary
I am very analytical and a highly efficient NCCT Certified Medical Assistant with over 25 years of bedside and administrative experience across a diverse patient population. My education includes years of Criminal Justice/Forensic Investigation studies and pre-nursing coursework including the complete series of Human Anatomy and Physiology, Psychology and Sociology classes. Adept at navigating high-volume workloads in fully remote environments, seamlessly managing up to 90 multi-specialty telemedicine charts daily with cross referencing intricate data within the EPIC platform I bring a sharp, objective mindset backed by extensive clinical training, allowing me to audit dense health histories rapidly and extract the precise medical evidence required to determine claims fairly
Overview
27
27
years of professional experience
Work History
Certified Medical Assistant
Legacy Central Support Services
Portland, OR
07.2024 - Current
- High-Volume Virtual Management: Manages remote clinical data workflows, rooming procedures, and electronic charting from 70-110 telemedicine patients per day within a high-speed central operations for several different specialties and guidelines for each
- Simultaneous Multi-Task: Executes rapid, high-accuracy workflows simultaneously, managing provider-patient electronic inboxes messages, capturing complex medical histories/Chief Complaints, and updating charts in real time. Calling and assisting with electronic IT connection issues with Quickly-time sensitive
- Multi-Specialty Disability Competency: Navigates, documents, and coordinates care across several specialized disciplines relevant to complex state disability determinations, including, Internal/Family Medicine, Pain Management, Rehab Medicine, Surgical Oncology, Endocrinology/Gender Services to name a few.
- Independent Remote Caseload Management: Operates autonomously from a home based office under minimal supervision, strictly meeting HIPPA privacy regulations, High Quality metrics, high volume patient rooming. Gathering histories, charting and verifying patient issues and concerns while in a live chat
Certified Medical Assistant
Legacy Business Health Services
Woodburn, OR
01.2022 - 07.2024
- Workers' Comp & Accident Adjudication Support: Managed data intake with First Report of Injury/Disability, case processing, Independent Medical Exams (IME's)-collection of the exam notes, and clinical data collection and processing for complex workers' compensation claims and post-accident employer evaluations. Scanning documents into OnBase System, acting as an administrative liaison between providers, patients, employers and insurance adjusters
- Occupations Compliance Screening: Performed regulatory screenings including Certified DOT/Non DOT Urine Drug & Breath Alcohol screening while maintaining compliance with strict Chain of Custody Protocols (CCF), managed daily clinic/provider flow by rooming patients, setting up for "Fitness-for-Duty" Exams, pre-employment exams, Return-to-Duty Facilitated Workplace safety compliance reporting in strict adherence to state and federal workplace guidelines and laws.
- Mobile Clinical Occupational Treatment: Administered Covid-19 vaccines to vulnerable populations in Nursing homes and corporate job sites during the pandemic. Maintained strict 100% compliance with CDC and OSHA safety guidelines during all mobile medical operations. Documented all immunizations accurately in business health records, EPIC uploaded to state databases for accurate vaccine tracking. Collected specimens and maintained proper labeling/handling for further testing of disease processes. HIPPA Compliant
- Clinical Duties/Exam Preparations: Vital signs, Gather histories of medical health/workplace injuries, assist provider during specialized occupational examination and treatment of workplace injuries (also-bandaging and splinting-DME) immunization administration, Point of Care testing,
- EPIC EMR & Inbox Navigation: Managed my inbox of clinical messages from multi-specialty offices, test results, patient communication, scheduling exams, tests, results. Facilitated data intake, clinical chart preparation for all patients and complex chart scanning of prior medical histories to present, look for past injuries and contrast them to current ones. Send chart notes to specialists, IME Exams.
Orthopedic Technician
OrthoArizona
Phoenix, AZ
11.2019 - 03.2020
- Musculoskeletal Impairment Analysis: Evaluated diverse orthopedic patients size, structure, evaluated the injury to ensure precise immobilization and functional alignment while in a splint, cast or brace.
- DME Clinical Evaluation: I analyzed/evaluated skeletal and musculoskeletal injuries/deformities to see how exactly it would limit their ability to move, stand or walk, I followed providers specifications to customize and properly fit highly advanced DME braces to directly and properly limit patient's mobility restrictions to promote healing and limit further injury
- Orthopedic Stabilization Mastery: I mixed and applied advanced fiberglass and plaster casts ensuring bones were perfectly aligned based on doctors orders. Designing and building these splints and casts requires a deep understanding of immobilization and human anatomy
- Analytical Charting & Metrics: Documented objective orthopedic measurements, range of motion assessments and post-removal mobility, condition of area to further track recovery
- Detailed Medical Charting: Recording precise Range-Of-Motion notes, procedure details, and patient recovery progress within the Electronic Medical Record.
Contracted Medical Assistant
Oceans Medical Staffing
Laguna Niguel, California
01.2018 - 07.2018
- Worked as a medical assistant: on an assignment for a Family Internal medicine concierge/executive health practice. On a separate assignment as a Medical Assistant/Surgery scheduler for a busy Gastroenterology Clinic.
- Specialized Surgery Scheduling: Directed surgical coordination and administrative workflows for a high-volume Gastroenterology (G.I.) clinic, serving as the primary point of contact for patient clinical care and surgery scheduling compliance.
- Concierge &executive Health Administration: Executed clinical and administrative support with an exclusive concierge family and internal medicine practice, maintaining a high standard of detail, confidentiality, and meticulous chart management.
- Targeted Prior Authorizations: Analyzed patient clinic al history and diagnostic reports to successfully submit and secure prior authorizations for high-tier specialized gastroenterology and internal medicine medications.
- Provider Inbox&Schedule Management: Maintained strict oversight of complex provider electronic inboxes, triaging patient inquires, auditing incoming clinical reports, and optimizing scheduling to maximize daily provider efficiency
Medical Assistant/ Clinical Care Coordinator
Providence Health Systems
12.2013 - 08.2016
- Care Coordination & Leadership: Steered clinical workflows within a Patient-Centered Medical Home (PCMH) model, directing daily team huddles and driving the implementation of new administrative and clinical workflow protocols.
- Advanced EMR Data Navigation: Leveraged comprehensive electronic medical record (EMR) systems, including EPIC, PACS, and Care Everywhere, to audit, track and aggregate patient data from cross-functional healthcare networks.
- Comprehensive Family Practice Support: Managed clinical administration and provider support for a High-Volume family medicine residency clinic with obstetrics, coordinating multi-disciplinary follow -up care and scheduling
- State Program Super User: Serviced as the dedicated "Super User" for the Vaccines for Children (VFC) Program, taking full accountability for regulatory compliance, inventory analysis, state mandated documentation and ordering
- Clinical & Diagnostic Documentation: Executed specialized clinical workflows, including point-of care testing, EKGs, sterile procedural assistance, wound care, and complex laceration/splinting documentation
- Resident Physician & Mentorship: Directed, organized and kept on track 1st-, 2nd-, and 3rd year Family Medicine Resident Physicians; served as their primary point of contact to ensure compliance with clinic protocols, strict schedules and workflow efficiency, inbox messaging and rx refills.
Certified Medical Assistant
Hope Orthopedics of Salem
Salem, OR
12.2011 - 11.2012
- Prepared patients for orthopedic examinations by collecting accurate vital signs, medical histories and Chief Complaints
- Assisted Orthopedic Surgeons and providers with clinical procedures, injections, splinting, cast applications and removals
- Coordinated patient flow efficently across a busy speclialized clinic to minimize wait times and optimize provider schedules
- Managed medical records and accurately documented clinical data within the Electron Health Record (EMR) system
- Managed a high-volume caseload of daily orthopedic patients, inbox and phones. Sent out rx and was the central point of contact between patients, providers and pharmacies.
Medical Assistant
Kaiser Permanente Urgent Care/Primary Care-Internal Medicine
Clackamas, OR
04.1999 - 03.2010
- Acute Diagnostic Evaluation: Interviewed diverse patient populations to extract vital signs, detailed subjective medical histories, and immediate physical/psychiatric complaints under time-sensitive urgent situations
- Therapeutic &Specimen Management: Collected, labeled, and processed laboratory specimens;handled wound care, burn dressings, sterile staple/suture removal, and orthopedic splint/Crutch fitting
- Diagnostic Testing &Equipment Operation: Performed advanced clinical testing including EKGs, Treadmill stress tests, spirometry, and nebulizer treatments while ensuring complete data accuracy for provider review.
- Logistical Care Coordination: Directed patient transport for admissions, discharge, managed clinical room inventories and maintained open communication chains regarding changing patient statuses.
- High Volume Clinic Operations: Managed and coordinated the internal medicine practice of Dr. Twombley, driving workflows to maintain efficiency in a High-Volume clinical environment
- Provider Inbox & Administrative Triage: Managed the inbox of patient messages between provider and patient, reviewed and screened messages, directed them according to protocols and acuity, and routing patient information according to acuity. Scheduled testing and sent PHI to specialists, referrals for testing or lab and medication order to their appropriate places
- Complex EMR Utilization: I leveraged the EPIC system (electronic medical record) to extract, document, and cross reference intricate diagnostic metrics, and coordinated necessary mult-disciplinary follow-up care
Medical Assistant
Northwest Cancer Specialists (Overlapping With Kaiser Permanente)
Portland, OR
06.1999 - 08.2002
- Oncology Adjudication & Assistance: Coordinated administrative enrollment and structured eligibility applications for indigent patient medication programs, securing critical Oncological Pharmaceuticals or patients in financial need.
- High-Acuity Surgical & Procedural Support: Assisted Oncologist with invasive diagnostic and therapeutic procedures, including Bone Marrow biopsies, Thoracenteses, Paracentesis, and specialized exams.
- Complex Care Interpretation: Translated complex oncological treatment protocols, chemotherapeutic regimes, dietary restrictions, and specialized physician directives into clear, accessible information for patients.
- Interdisciplinary Scheduling Coordination: Maintained direct communication external medical facilities, hospitals, and diagnostic departments to orchestrate admissions and high-level testing schedules and care.
- Rigorous Specimen & Diagnostic Control: Executed precise collection, labeling, and processing of critical laboratory specimens, ensuring flawless data tracing and zero contamination across high-volume sample cohorts
Education
Certified Medical Assistant - Medical Assistant
Regional Occupation Program
San Juan Capistrano, CA06-1992
Credits Towards CJ Emphasis Forensic Investigation - Criminal Justice
Southern Oregon University
Ashland, ORPrenursing
Clackamas Community College
Oregon City, ORSkills
- Team Player/Excellent Communicator, friendly, analytical, Objective, and compassionate thinker
- Deep educational and clinical foundation in Human Anatomy and Physiology and the comorbidities, and how physical/mental impairments disrupt daily activities
- Experience with Prior Authorizations, indigent medication applications, workers comp processing, Evaluating clinical evidence against rigid administrative and statutory rules to determine eligibility and program compliance
- Ability to handle high volume of patient interaction (over 90) while work remotely, organized and efficient consistently meeting or exceeding daily workloads
- Thrives in high volume, production-driven environments/able to pick up the pace according to the volume of work handed to me
- Highly motivated by fast-paced, metrics driven environments
Timeline
Certified Medical Assistant
Legacy Central Support Services
07.2024 - Current
Certified Medical Assistant
Legacy Business Health Services
01.2022 - 07.2024
Orthopedic Technician
OrthoArizona
11.2019 - 03.2020
Contracted Medical Assistant
Oceans Medical Staffing
01.2018 - 07.2018
Medical Assistant/ Clinical Care Coordinator
Providence Health Systems
12.2013 - 08.2016
Certified Medical Assistant
Hope Orthopedics of Salem
12.2011 - 11.2012
Medical Assistant
Northwest Cancer Specialists (Overlapping With Kaiser Permanente)
06.1999 - 08.2002
Medical Assistant
Kaiser Permanente Urgent Care/Primary Care-Internal Medicine
04.1999 - 03.2010
Certified Medical Assistant - Medical Assistant
Regional Occupation Program
Credits Towards CJ Emphasis Forensic Investigation - Criminal Justice
Southern Oregon University
Prenursing
Clackamas Community College