Linda Castillo
Dallas
Summary
Results-driven professional with a strong background in customer service and data analysis. Expertise in problem-solving and documentation management enhances operational efficiency and client satisfaction. Bilingual in Spanish, leveraging interpersonal skills to strengthen team performance and client relationships.
Overview
24
24
years of professional experience
Work History
IST Star
IST Management Services
Dallas
04.2025 - Current
- Proposed innovative ideas and solutions that improved team performance and outcomes.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Resolved customer issues with knowledgeable and friendly service, promoting high satisfaction.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked with cross-functional teams to achieve goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Maintained updated knowledge through continuing education and advanced training.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Received recognition from management for delivering exceptional customer service.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Utilized various software and tools to streamline processes and optimize performance.
- Achieved cost-savings by developing functional solutions to problems.
- Operated a variety of machinery and tools safely and efficiently.
PEIMS Specialist
Trinity Basin Preparatory
11.2022 - 01.2025
- Collected and entered PEIMS data into established database and verified accuracy of data according to established procedures.
- Collaborated with district PEIMS staff to identify and correct errors in the Student Personal Identification Database, enhancing data integrity.
- Prepared and printed reports in accordance with District PEIMS Manual processes to ensure accurate data representation.
- Processed new student records by requesting transcripts and records from other schools, establishing cumulative folders, and entering student data into designated databases for efficient record-keeping.
- Registered new students and verified attendance eligibility by validating all documents according to district, state, and federal guidelines.
- Worked with staff and administration to post and/or reconcile IPR and report card data.
- Run IPRs and report cards in a timely manner by following the calendar outlined by the district.
- Entered staff responsibilities data according to the process and procedures outlined by the district PEIMS Staff.
- Managed campus records by developing, storing, and disposing of obsolete records to ensure compliance.
- Provided basic training to campus staff on attendance protocol and attendance-taking procedures.
- Assisted parents, students, and faculty with questions regarding PEIMS information, including student attendance and/or discipline.
Administrative Assistant
Momentous Institute Powered by Salesmanship Club
12.2008 - 09.2022
- Greeted and accommodated all guests and families, ensuring a welcoming environment.
- Directed all inbound| outbound calls to appropriate source.
- Sorted and delivered incoming and outgoing correspondence to ensure timely communication.
- Scanned all essential documents onto Clinic Tracker.
- Input of accurate data onto each database.
- Organized and maintained cleanliness of shared meeting rooms, play area, and guest lobby to promote a sanitized environment.
- Provided OQ questionnaires to clientele monthly.
Front Desk Receptionist
Law Office of Pablo Alvarado, P.C.
09.2005 - 03.2007
- Executed general office duties, handling outbound/inbound calls, filing, faxing, managing office supplies, and preparing outgoing correspondence to ensure smooth office operations.
- Forwarded all messages, scheduled events, calendars, and memorandums to the legal team.
- Coordinated and facilitated all telephone conferences among team members.
- Coordinated travel logistics, booking flights and accommodations to facilitate team travel and ensure timely attendance at events.
- Verified all client information for discovery purposes.
- Compiled case file content for attorney, organizing supporting forms, documents, and photographs to enhance case preparation.
- Provided translation for depositions and consults.
Front| Back Office Assistant
Stephon Payseur, M.D.
08.2002 - 12.2004
- Communicated friendly reminders about patients' scheduled appointments to enhance attendance.
- Verified patient eligibility with HMO and PPO insurances to confirm coverage for necessary services.
- Recorded vital signs of patients to assist in accurate medical assessments.
- Prepared and sterilized all rooms and instruments.
- Assisted with Eye Annual Exams.
- Instructed Visual Field Tests.
- Maintained all patient charts for upcoming appointments.
- Coordinated referrals for Workers Comp Agency and other assigned clinics.
Education
HS Diploma -
Sunset HS
Dallas, TX05-2002
Skills
- Project management
- Data analysis
- Documentation management
- Records management
- Software proficiency
- Attendance verification
- Customer service
- Fluent in Spanish
Accomplishments
- Excellent Customer Service Award, 2002
- Efficiency Award, 2017
- Ten Years of Dedicated Service Certificate, 2018
Timeline
IST Star
IST Management Services
04.2025 - Current
PEIMS Specialist
Trinity Basin Preparatory
11.2022 - 01.2025
Administrative Assistant
Momentous Institute Powered by Salesmanship Club
12.2008 - 09.2022
Front Desk Receptionist
Law Office of Pablo Alvarado, P.C.
09.2005 - 03.2007
Front| Back Office Assistant
Stephon Payseur, M.D.
08.2002 - 12.2004
HS Diploma -
Sunset HS