Chang

• Successfully established new programs for implementation of higher level functions within departments.
• Created formal budgets and implement procedures
• Managed an annual budget
• Formulate, write, and implement new employee orientation manuals resulting in more efficient integration.
• Direct recruitment and retention of supervisors and staff.
• Trained, supervised, and evaluated staff, coached improvement management skills resulting in higher levels of accomplishment.
• Responsible for Asset Management.
• Direct, Organize, and Restructure the entire department to properly function and spearhead the company into the 21st Century.
• Interact and cross-manage the activities of interdepartmental executives for Leasing, Construction, Marketing, and Accounting functions.
• Oversee 1 million square feet of Office, Industrial, Hospitality and Retail Properties
• Oversee 118 Residential market rental units.
• Oversee and Direct a staff of 4 property managers and 32 field staff personnel.

Establish protocols for Property Management procedures and standard practices. Work with existing property managers to align new procedures. Help prepare budgets in Capital Partner formats by established deadlines. Work with each property manager on Capital Partner monthly reports. Perform CAM reconciliations on a monthly basis with each property manager. Perform workflow timelines on new acquisitions. Successfully integrated 4 new acquisitions into the portfolio. Initiated a new SOP manual. Provide clarity on what changes need to be made for successful integration of procedures. Initiated new performance review procedures. Work alongside CFO, staff accountants and Asset manager on a daily basis. Managed teams HR requirements thru Extensis portal on a recurring basis. Reviewed lease abstracts as required. Approved billing thru Avid Exchange portal on a weekly basis. Established quarterly building inspections. Provide guidelines for energy management and 3rd party utility purchasing. Review electric surveys and chargebacks to tenants on a monthly basis. Accountable for Workspeed oversight including overall customer satisfaction. Reviewed proper allocations in the MRI portal for each tenants abstract.

• Oversaw the operations of daily activities Multi-Family properties
• Supervised 5 property managers for 20 different properties.
• Created Annual Operating Budgets and Capital project forecasting.
• Successfully integrated new portfolio procurements into the corporate structure outside our core markets.
• Accountable for Tenant Retention including overall customer satisfaction.
• Interact with Leasing Directors and coordinate tenant fit-outs based on approved construction documents.