LINDA CHANTHAVONG
Oakland,United States
Summary
Human Resources and Safety Manager dedicated to enhancing employee retention through effective onboarding, training, and policy development. Proven track record in implementing safety initiatives and ensuring compliance with legal standards, driving organizational productivity and employee satisfaction.
Overview
2
2
Languages
26
26
years of professional experience
Work History
Human Resources & Safety Manager
Everett Graphics
Oakland, United States
09.2022 - Current
- Developed and implemented health and safety plans, enforcing policy and evaluating practices and facilities to ensure compliance with legal guidelines.
- Developed and implemented safety policies to ensure compliance with regulations.
- Conducted regular safety audits to identify potential hazards and areas for improvement.
- Monitored workplace conditions and recommended safety measure enhancements based on identified needs.
- Advised executives on best practices for employee growth and productivity goals, consistently helping companies improve retention.
- Coordinated employee training and career development programs to foster growth and advancement.
- Streamlined onboarding process for newly hired employees by distributing all necessary paperwork.
- Developed HR policies to align with corporate objectives and industry standards.
- Managed employee relations and resolved workplace conflicts effectively.
Cashier/Waitress
Pad Thai Cuisine
Castro Valley, United States
05.2019 - 03.2020
- Delivered customer service by assisting clients with inquiries and effectively resolving issues.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Adapted schedule and took on extra shifts to support operational needs.
- Executed bookkeeping tasks to ensure accuracy of financial records.
Account Receivables/Credit and Collection Analyst
Elemental LED
Emeryville, United States
02.2017 - 09.2017
- Delivered exceptional customer service on collection calls, fostering positive client relationships while maintaining calm and professional demeanor.
- Provided customer service on collection issues, processed payments, and resolved discrepancies to maintain accurate account records.
- Prepared customer statements, bills, and invoices, reconciling expenses to general ledger for accurate financial reporting.
Accounts Payable/Property Specialist
Shelters, Inc.
Concord, United States
04.2015 - 06.2016
- Executed collection calls and followed up with emails and delinquent notices to recover outstanding client payments.
- Reached out to vendors and customers to verify information and follow up on client issues.
- Reconciled account information and reported figures in general ledger by monthly comparison to bank account statements.
- Produced month-end closing reports and offered actionable suggestions on remittance to expedite resolution.
Operation Manager/ Collections
Cooperative Center Federal Credit Union
Berkeley, United States
05.2000 - 02.2014
- Established operational objectives and work plans, delegating assignments to subordinate supervisors while managing new hires and staff disciplinary procedures.
- Oversaw compliance of collection department with credit union policies and procedures.
- Loan modifications, loan restructurings, vehicle repossession and foreclosures. Recommend loan charged off to Board of Directors.
- Collaborated in matrix management environment overseeing division level managers across operations, sales, finance, human resources, safety, and compliance.
- Complied with regulatory requirements including Bank Secrecy Act, Money Laundering, OFAC, USA Patriot Act.
Education
Business - Accounting
College of Alameda
Alameda, CASkills
- HR Policy Development
- Compliance Auditing
- Payroll Management
- Onboarding/offboarding
- Benefits management
- Risk Assessment
- Effective workflow management
- Team collaboration
Languages
Thai
Professional
Laotian
Professional
Timeline
Human Resources & Safety Manager
Everett Graphics
09.2022 - Current
Cashier/Waitress
Pad Thai Cuisine
05.2019 - 03.2020
Account Receivables/Credit and Collection Analyst
Elemental LED
02.2017 - 09.2017
Accounts Payable/Property Specialist
Shelters, Inc.
04.2015 - 06.2016
Operation Manager/ Collections
Cooperative Center Federal Credit Union
05.2000 - 02.2014
Business - Accounting
College of Alameda