Linda Charles
Grundy,VA
Work History
Call Center Representative
Issues and answers
GRUNDY, VA
07.2000 - 10.2019
- Use time wisely work well with others be in time friendly voice and eager to learn
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Stayed current on relevant product and service offerings as well as competitor pricing models.
- Participated in daily huddles with team members in order to discuss common goals and objectives.
Inbound Call Agent
Sykes enterprises
04.2005 - 12.2017
- Handled calls in timely mañer directed cal where it needs to be eager to learn use time management and worked well with others friendly voice
Secretary
Paul's repair shop
Big Rock , VA
01.2012 - 08.2017
- Greeted visitors in a professional manner and directed them to appropriate personnel or offices.
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
- Assisted with special projects or tasks related to departmental functions upon request.
- Managed calendar reminders for upcoming deadlines or events associated with the office.
- Maintained organized filing system of paper and electronic documents.
Education
Non Graduate - Basic Studys
Skills
- Account Updating
- Technical Support
- Data Entry
- Customer Service
- Call Control Skills
- Quality Assurance Optimization
- Account Management
- Customer Communications
- Interpersonal Skills
- Verbal and Written Communication
- CallSelect
- Communicating With Clients
Timeline
Secretary - Paul's repair shop
01.2012 - 08.2017
Inbound Call Agent - Sykes enterprises
04.2005 - 12.2017
Call Center Representative - Issues and answers
07.2000 - 10.2019
Some High School - Non Graduate , Basic Studys