Linda Clopper
Greencastle,PA
Summary
Dynamic Store Manager with a proven track record at Dollar General, excelling in customer service and problem-solving. Enhanced customer satisfaction through effective staff training and innovative merchandising strategies, resulting in increased sales. Skilled in inventory management and fostering strong customer relations, ensuring a seamless shopping experience.
Overview
4
4
years of professional experience
Work History
Store Manager
Dollar General
07.2021 - Current
- Assisted in daily store operations, ensuring a clean and organized environment.
- Supported inventory management through accurate stock counts and product organization.
- Engaged customers with knowledgeable service, enhancing overall shopping experience.
- Learned point-of-sale systems to efficiently process transactions and handle customer inquiries.
- Collaborated with team members to maintain high standards of visual merchandising.
- Participated in staff training sessions to develop skills in customer service and sales techniques.
- Implemented safety protocols to ensure compliance with health regulations within the store.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Education
General Studies
James Buchanan High
Mercersburg, PA06.1990
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
Timeline
Store Manager
Dollar General
07.2021 - Current
General Studies
James Buchanan High