Linda Cohen
Valencia,CA
Summary
Accomplished retail professional with over 16 years of experience in the furniture industry. Proven track record of success in sales, management, and regional operations. Demonstrated ability to drive revenue growth, increase profitability, and improve operational efficiency. Strong leadership skills with a focus on team development and customer satisfaction.
Overview
17
17
years of professional experience
Work History
Regional Director
Ashley HomeStores
09.2020 - Current
- Monitored staff performance by actively engaging in and observing day-to-day activities (P2I, coaching KATA, GEMBA walks, goal setting).
- Managed sales team of 120+ employees.
- Brought in $115M in regional revenue in 2021.
- Evaluated store and individual performances.
- Boosted bedding/fpp sales across region resulting in profit margin increase.
- Researched customer needs, market trends and competitor activities.
- Attended weekly leadership meetings to discuss and optimize strategies.
- Reviewed financial reports to identify potential issues, cost saving opportunities and significant departures from budget.
Retail General Manager
Ashley HomeStores
12.2017 - 09.2020
- Hit written/delivered budgets, employee reviews, training, schedules, and employee relationships.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Collaborated with cross-functional teams to develop solutions for better customer experience.
- Maximized efficiency by coaching and mentoring sales team on product knowledge and selling processes
- Drove year-over-year business growth reaching a record of $20M in sales in 2019.
Retail Sales Manager
Ashley HomeStores
07.2015 - 12.2017
- Coached sales associates in product specifications, sales incentives, and selling techniques.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Trained team members in successful strategies to meet operational and sales targets.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Exceeded sales goals and accomplished business objectives by inspiring and sharing profound knowledge with sales team.
Retail Sales Associate
Ashley HomeStores
04.2007 - 07.2015
- Provided the best customer service generating $1M in sales 5 years in a row, joining a "Million Dollar Club".
- Top performer at the store and regional level for many years in a row maintaining highest % bedding and protection sales, winning multiple sales contests year after year.
Education
Master of Science - Education
Tver State University
Tver, Russia06.2006
Bachelor of Science - Linguistics, Foreign Languages
Tver State University
Tver, Russia06.2004
Skills
- Versed in CA employment law
- Employee Performance Evaluations
- CQI approach
- Value steam mapping
- Fluent in Russian
Timeline
Regional Director
Ashley HomeStores
09.2020 - Current
Retail General Manager
Ashley HomeStores
12.2017 - 09.2020
Retail Sales Manager
Ashley HomeStores
07.2015 - 12.2017
Retail Sales Associate
Ashley HomeStores
04.2007 - 07.2015
Master of Science - Education
Tver State University
Bachelor of Science - Linguistics, Foreign Languages
Tver State University
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