Michael Collins
Palm Bay,FL
Summary
Versatile and dependable, with a proven track record at Accredited Drug Testing for resolving complex issues and ensuring client satisfaction. Skilled in multitasking and critical thinking, I excel in fast-paced environments, consistently delivering exceptional customer service and fostering positive relationships. My experience spans legal research to hospitality, highlighting my adaptability and team-player attitude.
Overview
7
7
years of professional experience
Work History
Salesperson
Accredited Drug Testing
01.2024 - 05.2024
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
Bartender
Oak View Group
08.2023 - 05.2024
- Upheld strict regulations for safe alcohol service and food safety.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Legal Intern
Meros, Smith, Lazzara, Brennan& Brennan P.A
05.2023 - 07.2023
- Performed legal and general research, drafting memoranda, and correspondence.
- Shadowed experienced lawyers during client meetings, gaining valuable insight into attorney-client relationships and effective communication techniques.
- Sorted legal documents, filing and case materials in clear, orderly systems.
Cook
Masa
02.2020 - 08.2020
- Prepared and served various food items in fast-paced environment.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Maintained food safety and sanitation standards.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
Flight Crew
Planet 3 Extreme Air Park
09.2017 - 06.2019
- Monitored safety of guests
- Provided friendly customer service to guests and addressed concerns.
Education
Fire Science
Eastern Florida State College
Palm Bay, FL01-2025
Bachelor of Science - Criminal Justice
University of Central Florida
Orlando, FL12-2023
Skills
- Strong multitasking
- Highly reliable
- Team player attitude
- Customer service
- Active listening
- Critical thinking
- Fast learner
- Dependable
Timeline
Salesperson
Accredited Drug Testing
01.2024 - 05.2024
Bartender
Oak View Group
08.2023 - 05.2024
Legal Intern
Meros, Smith, Lazzara, Brennan& Brennan P.A
05.2023 - 07.2023
Cook
Masa
02.2020 - 08.2020
Flight Crew
Planet 3 Extreme Air Park
09.2017 - 06.2019
Fire Science
Eastern Florida State College
Bachelor of Science - Criminal Justice
University of Central Florida
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