Summary

Overview

Work History

Education

Skills

Timeline

Linda Cook

Roy,UT

Summary

Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.

Overview

4

4

years of professional experience

Work History

Jr Processor

America First Credit Union

Ogden, Utah

05.2021 - 01.2025

Collaborated with colleagues across departments to ensure successful completion of projects.
Worked with third-party vendors to address and clear loan closing requirements.
Reviewed and verified borrowers' income, credit reports and property appraisals to prepare documents for underwriting.
Processed credit reports and verified income statements with applicants' employers.
Ensured compliance with federal, state and local laws governing mortgage banking operations.
Reviewed and verified loan application documents for completeness and accuracy.
Managed multiple tasks simultaneously while adhering to tight deadlines.
Monitored daily pipeline reports to ensure timely processing of loans.
Performed data entry into the company's database system.
Participated in training sessions on new products and processes as needed.
Managed pipeline of loans ensuring that all deadlines are met and loans progress to closing.
Maintained complete confidentiality of submitted information according to release guidelines.
Checked applicant credit, personal references and employment histories.

Education

Master of Science - Psychology

University of Phoenix

Tempe, AZ

09-2017

Skills

Confidentiality
Deadline oriented
Spreadsheet management

Proofreading
File management
Detail orientation

Timeline

Jr Processor

America First Credit Union

05.2021 - 01.2025

Master of Science - Psychology

University of Phoenix