Linda Davis
St. Louis,MO
Summary
Energetic educator with proven skills in teaching diverse subjects. Keep classrooms organized and students on-task to facilitate effective learning. Diligent and adaptable in meeting individual student needs with warm, safe educational environments.
Overview
13
13
years of professional experience
Work History
Unemployment Claims Specialist - Senior
Equifax
09.2022 - Current
- Assisted claimants in navigating the unemployment benefits system, addressing concerns, and answering inquiries promptly.
- Maintained up-to-date knowledge of federal and state regulations governing unemployment insurance programs, ensuring compliance at all times.
- Collaborated with other departments to develop streamlined processes for sharing information related to unemployment claims.
- Handled escalated claimant issues professionally, working towards satisfactory resolutions without compromising company policies or procedures.
Director
Kandi Land Academy
06.2021 - 08.2022
- Developed and implemented policies and procedures for the operation of the child care center
- Assured compliance with all MISSOURI DFPS Minimum Standards
- Managed staff and provided parent education and support.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Monitored office workflow and administrative processes to keep operations running smoothly.
Pharmacy Care Technician
Express Scripts
08.2020 - 06.2021
- Provided prompt and accurate responses to inquiries regarding prescription drug benefit plan information
- Assisted health care providers with members' medication history
- Managed queues and email inboxes to ensure timely responses to members.
Customer Service Representative (MCC)
Express Scripts
06.2020 - 08.2020
- Helped patients understand the Home Delivery benefit and assisted with medication coverage inquiries
- Managed multiple tasks and documented conversations in the computer system.
Patient Care Advocate
Express Scripts
10.2019 - 06.2020
- Helped patients understand their pharmacy benefits and addressed their concerns
- Refilled prescriptions and responded to denied claims
- Provided empathetic support to patients.
Youth Development Specialist
ST. VINCENT'S HOME FOR CHILDREN
05.2019 - 10.2019
- Provided active development and guidance to residents
- Co-facilitated group therapy and taught age-appropriate daily living skills
- Documented case notes on each resident.
Teacher Assistant
Gracehill Settlement House
11.2017 - 06.2018
- Assisted teaching staff in providing a safe and healthy environment for children
- Conducted daily health checks and assisted with classroom activities
- Followed universal health precautions and maintained cleanliness of the classroom.
Lead Teacher
Nora Stewart Early Learning Center
08.2015 - 10.2017
- Developed and implemented activities for the social, emotional, cognitive, and physical development of children
- Maintained records and ensured a clean classroom environment.
Student Manager
Catalyst Cafe
08.2014 - 05.2016
- Coordinated and supervised the operation of the cafe
- Provided superior customer service and trained student employees.
Clerk
Eagle Stop Gas Station
06.2012 - 08.2015
- Handled pricing and shelving of goods
- Operated cash register and maintained store cleanliness.
Corps Member
Jumpstart
08.2014 - 05.2015
- Participated as an AmeriCorps member in providing individualized attention and positive interactions to prepare children for Kindergarten
- Planned activities for preschool children and received training in early childhood development.
Front Desk Clerk
University of Missouri-Columbia
09.2012 - 05.2015
- Performed various front desk duties including answering phones, scheduling meetings, and coordinating mail flow
- Provided excellent customer service and maintained a tidy reception area.
Hostess
Peabody Opera House
07.2011 - 06.2012
- Greeted guests and provided building information and directions
- Assisted with ticket-taking and ensured guest satisfaction.
Education
Bachelor of Science - Human Development And Family Studies
University of Missouri-Columbia
Columbia, MO12.2024
High School Diploma -
Lift For Life Academy High School Sch
St Louis, MO05.2012
Skills
- Time management skills
- Multi-tasking skills
- Organization skills
- Communication skills
- Curriculum Implementation
- Classroom Management
- Adaptable
- Relationship building and management
Awards
- Honor Roll - September 2014
- National Honor Society Award - May 2012
- Multicultural Certificate - December 2016
Timeline
Unemployment Claims Specialist - Senior
Equifax
09.2022 - Current
Director
Kandi Land Academy
06.2021 - 08.2022
Pharmacy Care Technician
Express Scripts
08.2020 - 06.2021
Customer Service Representative (MCC)
Express Scripts
06.2020 - 08.2020
Patient Care Advocate
Express Scripts
10.2019 - 06.2020
Youth Development Specialist
ST. VINCENT'S HOME FOR CHILDREN
05.2019 - 10.2019
Teacher Assistant
Gracehill Settlement House
11.2017 - 06.2018
Lead Teacher
Nora Stewart Early Learning Center
08.2015 - 10.2017
Student Manager
Catalyst Cafe
08.2014 - 05.2016
Corps Member
Jumpstart
08.2014 - 05.2015
Front Desk Clerk
University of Missouri-Columbia
09.2012 - 05.2015
Clerk
Eagle Stop Gas Station
06.2012 - 08.2015
Hostess
Peabody Opera House
07.2011 - 06.2012
Bachelor of Science - Human Development And Family Studies
University of Missouri-Columbia
High School Diploma -
Lift For Life Academy High School Sch
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