Linda Rhoads
Fitchburg
Summary
Case Manager at South Middlesex Opportunity Council, excelling in client advocacy and conflict resolution. Expertly coordinated services, enhancing access to vital resources for diverse clients. Committed to maintaining confidentiality while delivering impactful crisis intervention and case management, ensuring clients receive comprehensive support tailored to their needs.
Overview
40
40
years of professional experience
Work History
Case Manager
South Middlesex Opportunity Council
06.2025 - Current
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Provided crisis intervention services to individuals facing medical, emotional and mental health challenges in a shelter setting.
- Collaborated with healthcare providers to drive continuity of care.
- Assisted Clients in accessing housing, financial assistance and other community resources.
- Managed caseload to satisfy multiple Clients with diverse needs.
Program Advocate
South Middlesex Opportunity Council
11.2024 - 06.2025
- Assisted individuals in navigating processes and procedures to resolve issues, understand rights and express views.
- Conducted pre-screening activities to determine eligibility for supportive services.
- Greeted and welcomed new patients, assisting with orientation of programming schedule and rules.
- Delivered friendly service and offered expert support in every interaction.
- Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
Deli Associate
Market Basket
06.2023 - 10.2024
- Learned other teammates' work tasks to train as backup.
- Created appealing food arrangements for party trays and specialized orders.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Opened new inventory and rotated stock by dates to maintain freshness.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
- Greeted customers at counter to fulfill requests and answer questions.
Licensed Nursing Assistant
Heywood Hospital
12.2000 - 06.2011
- Transported patients between rooms and appointments or testing locations.
- Followed directions of licensed nurses to administer medications and treatments.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Documented patient information and care activities in electronic health record.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Upheld infection control and prevention policies across different patient-facing areas.
Certified Medical Assistant
Tuckers Temps
07.1994 - 06.2000
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Collected and documented patient medical information such as blood pressure and weight.
- Taught patients about medications, procedures, and care plan instructions.
- Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Oriented and trained new staff on proper procedures and policies.
- Completed EKGs and other tests based on patient presentation in office.
- Measured patient pulse oximetry.
Nursing Assistent
Open Arms Nursing Home
01.1986 - 08.1987
- Engaged in housekeeping tasks by replacing linens and cleaning and sanitizing patient rooms.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Documented care actions by completing records.
- Identified and reported unsafe situations to maintain adherence to safety protocols.
Education
No Degree - Certified Nursing Assistant
Aims Community College
Greeley, COHigh School Diploma -
Murdock High
Winchendon, MA06-1988
Skills
- client support
- Conflict resolution
- Client advocacy
- Maintaining confidentiality
- Case management
Timeline
Case Manager
South Middlesex Opportunity Council
06.2025 - Current
Program Advocate
South Middlesex Opportunity Council
11.2024 - 06.2025
Deli Associate
Market Basket
06.2023 - 10.2024
Licensed Nursing Assistant
Heywood Hospital
12.2000 - 06.2011
Certified Medical Assistant
Tuckers Temps
07.1994 - 06.2000
Nursing Assistent
Open Arms Nursing Home
01.1986 - 08.1987
No Degree - Certified Nursing Assistant
Aims Community College
High School Diploma -
Murdock High