Linda DeMarco
Cypress Inn,AZ
Summary
Experienced Customer Service Representative fluent in English, Spanish, and French language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environments attending to customer service needs including incoming calls, product questions, issue resolution and order processing.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Owner/Content Creator
Shark Generation
Innisfil, Ontario
12.2022 - Current
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Enhanced brand visibility by creating engaging digital content across various platforms.
- Produced high-quality video content that effectively communicated brand messaging and increased viewership.
- Developed visually appealing graphics for social media, resulting in higher engagement rates.
- Increased website traffic through search engine optimization strategies and targeted keyword usage.
Flight Attendant
Air Canada
Ontario, Canada
11.2012 - 05.2013
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
- Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
Independent English Teacher
Self-employed
Peru
12.2010 - 07.2012
- Developed innovative lesson plans to engage students in English language learning.
- Prepared and implemented lesson plans covering required course topics.
- Assessed student progress and provided feedback to improve performance and establish academic success.
- Focus on preparing candidates of the Cambridge ESOL examinations FCE, CAE and CPE.
- Planned dynamic lessons to increase student comprehension of books and literary concepts.
- Improved classroom management by implementing consistent routines and clear expectations for behavior.
English Teacher
Colegio Magister (Magister Private School)
Lima, Peru
02.2010 - 12.2010
- Prepared lesson plans for a total of 220 students of varying ages from ages 6-16.
- Conducted classes for children in the subjects of Math, Science, History, and English, in English, for native Spanish speakers.
- Organized and executed activities and projects for classes of up to 25 students with the goal of practicing English speaking, listening, reading and writing skills.
- Wrote and administered tests and exams based on the content of each subject.
- Wrote assessments and report cards for each student and provided written feedback to parents via weekly emails.
- Monitored children during recess and lunch times inside and outside the school.
English Teacher
Idiomas Católica de la Pontificia Universidad Católica del Perú
Lima, Peru
01.2009 - 01.2010
- Developed innovative lesson plans to engage students in English language learning.
- Prepared and implemented lesson plans covering required course topics.
- Assessed student progress and provided feedback to improve performance and establish academic success.
- Improved classroom management by implementing consistent routines and clear expectations for behavior.
- Planned dynamic lessons to increase student comprehension of books and literary concepts.
- Utilized multimedia strategies and technology to convey information in fresh and interesting ways.
- Designed and implemented assessments to measure student progress in English language learning.
Advance Contact Center
Advance Contact Center
Lima, Peru
08.2009 - 01.2010
- Created a positive work environment, fostering strong teamwork and agent engagement.
- Supervised and tracked phone and email activity using various contact center applications and software tools.
- Directed, guided, coached and mentored team of 40 agents and surpassed individual and corporate goals.
- Facilitated open communication channels between staff members through regular meetings encouraging dialogue on concerns or suggestions.
- Reduced average handling time with effective coaching and feedback sessions for agents.
- Managed daily activities that impacted targeted service levels and tracked adherence to schedules and average handle times.
Citi Financial: Bilingual Collections Agent
Citi Bank
Mississauga, Ontario
01.2007 - 01.2008
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
Freelance Make-Up Artist
Self-employed
Ontario
01.2003 - 01.2006
- Maintained a hygienic workspace by adhering to strict sanitation practices, ensuring client safety and comfort.
- Scheduled onsite and offsite makeup appointments for clientele.
- Kept up-to-date with style industry standards, trends, and techniques to provide optimal aesthetics services to every client.
General Assistant
Start-up film company
01.2001 - 01.2002
- Supported daily operations, ensuring smooth workflow and increasing overall productivity.
- Supported customer service efforts when needed addressing concerns or requests professionally.
Data Entry Clerk
Cantel AT&T
Toronto, Ontario
01.1999 - 01.2000
- Completed data entry tasks with accuracy and efficiency.
- Scanned documents and saved in database to keep records of essential organizational information.
- Sorted documents and maintained organized filing process.
Dance Instructor
C.B. Dance Academy
Richmond Hill, Ontario
01.1995 - 01.1997
- Fostered a supportive learning environment by promoting positive reinforcement and constructive feedback.
- Utilized different styles of teaching to accommodate students of all capabilities.
- Delivered lesson plans introducing students to dance techniques and ballet positions.
Education
Some College (No Degree) - Arts/Language
Athabasca University
Online/Alberta Canada11.2012
02.2010
02.2010
09.2009
01.2009
05.2007
09.2005
06.1998
Skills
First aid & safety skills learned through Air Canada Flight Attendant training program
Leadership and organizational skills gained through teaching experience in schools and language centers in Peru
Cambridge ESOL Level 3 Certificate in ESOL International, Certificate of Proficiency in English
Interpersonal skills experienced in multilingual environments
Experience in creating posts and Reels on Instagram and Facebook
Photographer
Fluent in Spanish and French
World traveler
Caregiver
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 20 staff members.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Took on additional crew responsibilities when other flight attendants were overwhelmed, which provided valuable on-the-job training in different roles.
- Dynamic Teaching Techniques - Instructed students in academic subjects using variety of techniques such as phonetics, multisensory learning and repetition to reinforce learning.
Certification
- 04/2016: PADI Self-Reliant Diver Certification received
- 10/2014: PADI Advanced Scuba Diver Certified & Nitrox Certified
- 03/2013: PADI Certified Scuba Diver
- 10/2006 - 12/2006: Performed the lead role in the Curtain Call Players production of the musical “42nd Street”
- 06/1997: Awarded the Unionville High School Reagan Gravette Memorial Award for Excellence in Musical Theatre
- 06/1997: Awarded the Grade 12 Unionville High School Music Award for Excellence in Music
- 08/1996: Received the C.B. Dance Academy “Overall Most Improved Student” Scholarship Award
References
References available upon request.
Scuba diving, travel, photography
Engaging in my hobbies of scuba diving, travel, and photography has been a transformative journey, enriching me with invaluable lessons in communication and interaction across diverse cultures. Through these pursuits, I have honed my ability to connect with individuals on multifaceted levels. This blend of experiences has nurtured my creativity, sharpened my problem-solving skills, and presented me with a spectrum of challenges that have tested me emotionally, physically, and intellectually. Such encounters have equipped me with the versatility and resilience needed to continually develop and mature, fostering a professional tone of voice that resonates with growth and adaptability.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
French
Limited Working
Timeline
Owner/Content Creator
Shark Generation
12.2022 - Current
Flight Attendant
Air Canada
11.2012 - 05.2013
Independent English Teacher
Self-employed
12.2010 - 07.2012
English Teacher
Colegio Magister (Magister Private School)
02.2010 - 12.2010
Advance Contact Center
Advance Contact Center
08.2009 - 01.2010
English Teacher
Idiomas Católica de la Pontificia Universidad Católica del Perú
01.2009 - 01.2010
Citi Financial: Bilingual Collections Agent
Citi Bank
01.2007 - 01.2008
Freelance Make-Up Artist
Self-employed
01.2003 - 01.2006
General Assistant
Start-up film company
01.2001 - 01.2002
Data Entry Clerk
Cantel AT&T
01.1999 - 01.2000
Dance Instructor
C.B. Dance Academy
01.1995 - 01.1997
Some College (No Degree) - Arts/Language
Athabasca University