LINDA DIANE GRACE MORGAN
Kamas,USA
Summary
Dynamic Office Manager with a proven track record at Docere Clinics, excelling in operations coordination and customer service. Expert in inventory management and policy implementation, I enhanced administrative workflows and fostered team development, ensuring compliance and efficiency. Committed to delivering exceptional patient care and optimizing resource utilization.
Overview
32
32
years of professional experience
Work History
Office Manager
Docere Clinics
Park City, USA
10.2017 - 01.2026
- Oversaw front office operations, including reception, mail, and large purchasing requests.
- Managed clinic operations and ensured smooth administrative workflows.
- Coordinated scheduling for medical staff and patient appointments, enhancing appointment accessibility and optimizing staff utilization.
- Supervised front desk staff and provided training on customer service practices.
- Implemented office policies to enhance efficiency and compliance with regulations.
- Facilitated communication between departments to support patient care initiatives.
- Managed office inventory and placed new supply orders.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Managed front desk operations, greeting visitors and addressing inquiries to ensure a welcoming and informative experience.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Supervised staff members, organized schedules and delegated tasks.
- Provided training to new hires on office policies and procedures.
- Maintained confidential records relating to personnel matters.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Directed office services to maximize resource utilization and operational efficiency.
- Coordinated large-scale office relocations and documented all meeting arrangements.
- Managed lead and opportunity tracking in Salesforce, ensuring adherence to processes and excellent service.
- Answered phones and routed calls effectively to enhance communication flow.
- Provided information to prospective patients about onboarding procedures and requirements.
- Managed accounts payable and receivable within Quickbooks, ensuring accurate patient account documentation.
- Maintained detailed records of sales activities, including calls made, follow-ups, and sales closed.
- Exceeded sales goals.
- Generated sales across complete sales cycle process from prospecting through contract negotiations and closings.
Manager
Hanna Cafe
Hanna, USA
01.2014 - 01.2016
- Oversaw daily operations to maintain efficient workflow and enhance customer satisfaction.
- Trained and supervised staff on cafe procedures, improving adherence to customer service standards.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Managed weekly grocery orders, received and inventoried deliveries, created employee schedules, planned and prepared daily specials, trained staff in food service and cooking, organized cafe menu, maintained kitchen cleanliness, and generated daily and quarterly reports for owner.
- Ensured compliance with health and safety regulations within the cafe premises.
- Monitored staff performance and addressed issues.
- Developed expertise in Uinta-Wasatch Mountains and local recreation areas through extensive research and exploration.
Retail Advisor
The Dancing Hands Gallery
Park City, USA
01.2010 - 01.2013
- Knowledge of 45 different artists including their multiple pieces and understanding of 35 different glassblowing and ceramic techniques; customer service and sales; receive and inventory shipments; properly pack and create shipments of pieces; maintain website, online shopping cart and social media; taking quality photographs of all pieces for inventory and website; attend meetings (occasionally giving brief presentations) for The Park City Gallery Association; attend various wholesale/buyer shows and assist in the selection of new artists and their pieces to be included in the gallery.
- Guided customers in selecting unique art pieces, enhancing their collections and overall shopping experience.
- Created and maintained an organized, visually appealing gallery layout to attract and engage visitors.
- Informed visitors about artists and their creative processes, enriching their understanding and appreciation of the artwork.
- Processed transactions accurately using point-of-sale systems.
- Welcomed customers warmly as they entered the store.
- Memorized company products and services to answer customer questions quickly and capitalize on upsell opportunities.
- Maintained an organized store environment by stocking shelves, setting up displays, and keeping merchandise neat and tidy.
Administrative Staff
Johnson Fleet Service
Fresno, USA
06.1994 - 05.2009
- Managed accounts payable and receivable, and processed weekly payroll for 25+ employees, including wage attachments, tax deductions, and paycheck distribution.
- Washed trucks and trailers manually during the first year of employment.
- Managed daily office operations and maintained organized filing systems.
- Coordinated scheduling for maintenance and service appointments efficiently.
- Processed customer inquiries and provided exceptional service support.
Education
GENERAL EDUCATION - ART HISTORY
FRESNO CITY COLLEGE
FRESNO, CAHigh school or equivalent -
CENTRAL HIGH SCHOOL
FRESNO, CASkills
- Office management
- Project management
- Operations coordination
- Resource planning
- Inventory management
- Policy implementation
- Customer service
Hobbies and Interests
- At age 6, I became fascinated with the violin and joined The California Old-Time Fiddlers Association and The California Bluegrass Association.
- At age 16, after winning several awards and a regional, state, and national level I began teaching fiddle to students of all ages.
- Over a 30+ year period, I have been fortunate to be able to travel across the nation, participating in numerous fiddle competitions, workshops and festivals.
- Volunteer at The National Ability Center in Park City, Utah in the Equine Division.
Timeline
Office Manager
Docere Clinics
10.2017 - 01.2026
Manager
Hanna Cafe
01.2014 - 01.2016
Retail Advisor
The Dancing Hands Gallery
01.2010 - 01.2013
Administrative Staff
Johnson Fleet Service
06.1994 - 05.2009
GENERAL EDUCATION - ART HISTORY
FRESNO CITY COLLEGE
High school or equivalent -
CENTRAL HIGH SCHOOL