Linda Dixson
Charlotte,NC
Summary
Dynamic professional with over six years of experience in customer service, demonstrating exceptional interpersonal skills and a strong aptitude for problem-solving and decision-making. Renowned for an elaborate approach and adept multitasking abilities, effectively managing stress and thriving under pressure. In-depth knowledge in assisting customers with queries, consistently delivering accurate and relevant information. Proficient in Microsoft Excel, Word, PowerPoint, SharePoint, Microsoft Teams, and Outlook, committed to leveraging these skills to enhance customer satisfaction and drive company growth.
Overview
7
7
years of professional experience
Work History
Administrative Recreation Assistant II
Mecklenburg County Park and Recreation
01.2022 - Current
- Work closely with aquatic supervisors and facility managers to ensure efficient customer service and facility procedures.
- Maintain knowledge of the opening and closing procedures and communicate proper standards and directions to team members.
- Update phone lines and signage with special events, hours, and closings.
- Conduct, collect, and enter, monthly surveys for Eastway’s programs and facility.
- Address members concerns by filling out the appropriate paperwork and passing along to facility management.
- Submit payment logs to Park and Recreation Accounting for Refund Requests.
- Manage the day-to-day front desk operations of Eastway Regional Recreation Center
- Maintained the calendar and schedule for birthday party reservations and rentals to ensure room availability and utilization.
Administrative Recreation Assistant
Mecklenburg County Park and Recreation
01.2021 - 01.2022
- Delivered competent and comprehensive customer service to patrons utilizing Eastway Regional Recreation Center.
- Maintained the calendar and schedule for reservations and rentals.
- First point of contact for regular guest and members of Eastway Regional Recreation Center.
- Answered phones and greeted children, parents, internal, and external patrons.
- Recommended facility usage based on members and patrons needs.
- Assisted parents and guardians regarding their children in facility’s programs.
- Addressed members concerns and proactively shared member feedback with facility management for review and consideration.
- Ensure safety of diverse participants/spectators
- Experience working in a fast pace Regional center
Customer Service Representative
Chick-fil-A
01.2019 - 01.2021
- Welcomed customers as they enter building. Performs guest service and food preparation duties.
- Taking customer orders and completing transactions on the cash register.
- Handled many daily customers while still maintaining quality and excellent service.
- Received compliments from customers for efficiently resolving service-related issues.
- Upheld safety and sanitation standards.
- Operated high-volume cooking and assembly equipment.
- Measured and prepared raw food materials.
- Helped to order and stock received food supplies and equipment.
- Assisted with cashier and cleaning operations.
Education
High School -
Central Piedmont Adult High School
08.2021
Bachelor of Science - Registered Nurse
Western Governors University
Salt Lake City, UT05-2027
Skills
- Efficient food preparation
- Facilities maintenance expertise
- OSHA compliance
- Cash management
- Service excellence
- Inventory oversight
- Certified in CPR
- Proficient in MS Word and Excel
- Effective collaboration
- Certified in CPR
- Adaptability to change
- Project planning
- Collaborative problem-solving
- Equipment configuration
- Computer skills
Accomplishments
- Documented and resolved customer concerns which led to happy customer.
- Achieved excellence reward by completing task going above and beyond with accuracy and efficiency.
- Collaborated with team of 50 in the development of bounce back to school.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
English
Full Professional
Timeline
Administrative Recreation Assistant II
Mecklenburg County Park and Recreation
01.2022 - Current
Administrative Recreation Assistant
Mecklenburg County Park and Recreation
01.2021 - 01.2022
Customer Service Representative
Chick-fil-A
01.2019 - 01.2021
High School -
Central Piedmont Adult High School
Bachelor of Science - Registered Nurse
Western Governors University
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