LINDA DUTKEVICZ
Bridgewater,NJ
Summary
Transformational leader in quality assurance and compliance with a history of achieving operational excellence and maintaining quality performance above 90%. Expertise in developing strategies that optimize business processes, reduce costs, and enhance compliance across insurance operations. Strong communicator and collaborator focused on delivering measurable results.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Head of Quality Assurance and Compliance
EVEREST NATIONAL INSURANCE COMPANY
Warren, USA
02.2013 - Current
- Oversee enterprise Quality Assurance and Compliance functions, directing operational quality reviews and managing compliance inquiries for direct and delegated authority business across all lines.
- Lead the design, implementation, and enforcement of enterprise QA and compliance programs to proactively prevent, detect, and resolve policy, program, and regulatory issues.
- Communicate quality performance results and drive corrective and preventive action plans to ensure sustainable improvement.
- Oversee preparation of materials, documentation, and responses for internal and external regulatory audits, including communication of audit findings.
- Interpret and communicate regulatory bulletins and their operational impact to ensure compliant, risk-mitigated practices.
- Serve as a subject matter expert on audit platforms and business initiatives, ensuring quality and compliance requirements are fully defined and supported.
- Advise on data strategy initiatives, identifying data elements critical to quality and compliance outcomes.
- Champion enterprise process improvement by streamlining, standardizing, and enhancing QA and compliance practices in partnership with operations, underwriting, and legal leadership.
Assistant Vice President- Shared Services
EVEREST NATIONAL INSURANCE COMPANY
Warren, USA
12.2020 - 12.2024
- Architected and executed the enterprise shared-services strategy, driving operational efficiency and meaningful cost reductions across insurance operations.
- Oversaw all policy-life-cycle operations, ensuring seamless issuance, servicing, and execution across business units.
- Directed a 175-person offshore operation delivering clearance, rating, book/bind, issuance, and endorsement processing at scale.
- Elevated customer experience by establishing and governing SLAs, ensuring consistent performance across cost, quality, and turnaround metrics.
- Led the development and automation of new operational workstreams, strengthening efficiency and reducing manual touchpoints across the business.
- Ensured disciplined change management between corporate and field operations to support scalable, standardized processes.
- Sustained enterprise quality performance above 90% through rigorous oversight and continuous improvement.
- Provided transparent communication of business value, performance metrics, and risk escalations to senior leadership and executive sponsors.
- Aligned service delivery strategy with enterprise goals while building strong, trust-based relationships with senior leaders and operational stakeholders.
Director- Underwriting Operations
EVEREST NATIONAL INSURANCE COMPANY
Warren, USA
02.2013 - 12.2020
- Led a 21-person, multi-segment operations organization overseeing product portfolios exceeding $500M, driving consistent performance, scalability, and operational discipline.
- Directed end-to-end policy life-cycle operations — from issuance through servicing — ensuring accuracy, compliance, and seamless delivery across all business units.
- Established enterprise metrics and performance frameworks that elevated accountability and ensured service-level commitments were consistently met or exceeded.
- Championed continuous process optimization, eliminating inefficiencies and strengthening operational throughput, quality, and cycle times.
- Partnered with IT to design and implement automation and system enhancements that materially improved productivity, accuracy, and user experience.
- Recruited, developed, and coached a high-performing operations team, strengthening organizational capability and succession readiness.
- Drove cross-functional initiatives and special projects supporting underwriting, operations, and enterprise transformation priorities.
Business Operations Manager, Underwriting
CLERMONT SPECIALTY MANAGERS, LTD. (BERKELY)
Hackensack, USA
08.2010 - 02.2013
- Directed evolution of underwriting practices and operational procedures to enhance accuracy, speed, and consistency; led implementation of a new policy administration platform.
- Oversaw all policy-related service functions, including new business processing, renewal rating, quoting, and policy issuance, ensuring seamless delivery across policy lifecycle.
- Engineered and institutionalized enterprise service standards and operating processes that enabled scalable growth, strengthened organizational discipline, and built a high-performance service organization that reduced operating costs and improved efficiency.
- Shaped and executed long- and short-term business strategies to advance policy service objectives and align operational performance with enterprise goals.
- Championed culture of operational excellence by ensuring outputs consistently met quality standards, productivity expectations, and regulatory requirements.
Education
High School Diploma -
Piscataway High School
Piscataway, NJ06-1989
Skills
- Quality management
- Compliance oversight
- Strategic leadership
- Process improvement
- Operational efficiency
- Project management
- Performance metrics
- Expense control
- Automated systems
- Operations management
Certification
- Notary Public, New Jersey
- Property & Casualty (P&C) Insurance License, New Jersey
Timeline
Assistant Vice President- Shared Services
EVEREST NATIONAL INSURANCE COMPANY
12.2020 - 12.2024
Head of Quality Assurance and Compliance
EVEREST NATIONAL INSURANCE COMPANY
02.2013 - Current
Director- Underwriting Operations
EVEREST NATIONAL INSURANCE COMPANY
02.2013 - 12.2020
Business Operations Manager, Underwriting
CLERMONT SPECIALTY MANAGERS, LTD. (BERKELY)
08.2010 - 02.2013
High School Diploma -
Piscataway High School