Linda Eby
Biloxi,MS
Summary
Proven Independent Insurance Agent with a track record of exceeding sales targets by over 20% at Self, leveraging deep industry regulations understanding and exceptional customer service skills. Excelled in client needs analysis and maintained high customer loyalty at Home Depot. Licensed in eleven states, adept at adapting to market changes and enhancing client satisfaction through personalized solutions.
Overview
17
17
years of professional experience
Work History
Independent Insurance Agent
Self
02.2007 - Current
- Enhanced client satisfaction by providing personalized insurance solutions and excellent customer service.
- Developed and maintained professional relationships with other industry professionals, such as financial advisors and real estate agents, to provide a well-rounded approach to client service.
- Organized regular client outreach initiatives such as seminars and workshops to educate potential customers on insurance products and services offered.
- Managed a diverse portfolio of accounts, consistently meeting or exceeding sales targets while maintaining high levels of customer satisfaction.
- Maintained up-to-date knowledge of industry trends and regulatory changes, enabling prompt adaptation to new market conditions.
Customer Service Representative
Home Depot
04.2019 - 01.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
High School Diploma -
Riley High School
South Bend, IN08.1969
Skills
- Industry Regulations Understanding
- Customer Service
- Quotes and sales
- Customer follow-up
- Licensed in eleven states
- Client needs analysis
Timeline
Customer Service Representative
Home Depot
04.2019 - 01.2024
Independent Insurance Agent
Self
02.2007 - Current
High School Diploma -
Riley High School