Brianna Williams
Orlando,FL
Summary
Accountable Insurance Representative with excellent client management and insurance plan promotion. Highly effective juggler of multiple competing responsibilities simultaneously. Proven history of exceptional time management and customer service.
Overview
8
8
years of professional experience
Work History
Independent Insurance Agent
Everise
09.2023 - 12.2023
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Maintained high standards of customer service by building relationships with clients.
- Developed and implemented marketing strategies to boost sales and increase customer base.
Independent Insurance Agent
US Health Advisors
03.2023 - 08.2023
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Obtained underwriting approval by completing application for coverage.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Generated leads through cold-calling, networking and other outreach methods.
Amazon Delivery Driver
MAYD
02.2023 - 03.2023
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Completed rush deliveries on tight timetables to satisfy customer needs.
Medical Assistant
ORMC
10.2021 - 01.2023
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
Teacher
Wonderland Day Care
03.2019 - 10.2021
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Incorporated multiple types of teaching strategies into classroom.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Supported student physical, mental, and social development using classroom games and activities.
Call Center Representative
Inktel Contact Center Solutions
11.2018 - 01.2019
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Cashier
McDonald's
10.2017 - 10.2018
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Cashier
Universal Studios
10.2015 - 10.2017
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers entering store and responded promptly to customer needs.
Education
Medical Assistant - Medical Assisting
Florida Career College
Orlando, FL06.2021
High School Diploma -
Maynard Evans High School
Orlando, FL05.2016
Skills
- Goal-oriented mindset
- Financial acumen
- Industry regulations understanding
- Customer service orientation
- Problem-solving abilities
- Customer Service
- Licensed Insurance Agent
- Upselling
Timeline
Independent Insurance Agent
Everise
09.2023 - 12.2023
Independent Insurance Agent
US Health Advisors
03.2023 - 08.2023
Amazon Delivery Driver
MAYD
02.2023 - 03.2023
Medical Assistant
ORMC
10.2021 - 01.2023
Teacher
Wonderland Day Care
03.2019 - 10.2021
Call Center Representative
Inktel Contact Center Solutions
11.2018 - 01.2019
Cashier
McDonald's
10.2017 - 10.2018
Cashier
Universal Studios
10.2015 - 10.2017
Medical Assistant - Medical Assisting
Florida Career College
High School Diploma -
Maynard Evans High School
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