Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Lupe Alvarez

Wildwood,FL

Summary

Proven track record in enhancing client satisfaction and policy retention at Brokers International through expert negotiation and insurance product knowledge. Demonstrated excellence in patient care with Lady lake Specialty Care Center, showcasing strong communication and critical thinking skills. Achieved significant reductions in shipping errors at Eagle Roofing Products Llc, underlining a goal-oriented mindset and operational management prowess. Results-driven professional provides customers with tailored solutions to meet needs. Successfully establishes relationships with customers and delivers quality service. Agile individual with excellent communication and customer service skills.

Overview

4
4
years of professional experience

Work History

Independent Insurance Agent

Brokers International
05.2024 - Current
  • Enhanced client satisfaction by providing personalized insurance solutions and excellent customer service.
  • Collaborated with underwriters to negotiate favorable terms for clients, resulting in increased policy retention rates.

Certified Nursing Assistant

Ladylake Specialty Care Center
12.2023 - Current
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.

Certified Nursing Assistant

South Campus Care Center
10.2022 - 12.2023
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Performed accurate documentation of patient information according to established protocols for record-keeping purposes.

Shipping and Receiving Clerk

Eagle Roofing Products Llc
12.2020 - 03.2022
  • Received incoming shipments, compared contents against associated records and transmitted to proper department.
  • Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
  • Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
  • Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
  • Troubleshot equipment breakdowns and performed preventive maintenance.

Education

Associate of Science - Business Administation

Lake Sumter State College
Leesburg, FL
12.2024

High School Diploma -

Wildwood Middle High School
Wildwood, FL
05.2020

Skills

  • Insurance product knowledge
  • Goal-oriented mindset
  • Policy analysis
  • Operations Management
  • Negotiation
  • Account Management
  • Critical Thinking
  • Excellent Communication
  • Call Center Customer Service
  • Data Entry
  • Self Motivation
  • Analytical Thinking

Languages

Spanish
Full Professional
English
Native or Bilingual

Timeline

Independent Insurance Agent

Brokers International
05.2024 - Current

Certified Nursing Assistant

Ladylake Specialty Care Center
12.2023 - Current

Certified Nursing Assistant

South Campus Care Center
10.2022 - 12.2023

Shipping and Receiving Clerk

Eagle Roofing Products Llc
12.2020 - 03.2022

Associate of Science - Business Administation

Lake Sumter State College

High School Diploma -

Wildwood Middle High School

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Lupe Alvarez