Linda Elam
Stafford,VA
Summary
Accomplished Business Process Manager with a proven track record at F5, enhancing operational efficiency and reducing costs through strategic planning and workflow optimization. Skilled in software implementation and fostering cross-functional team leadership, I excel in driving projects to completion, evidenced by streamlined processes and improved stakeholder collaboration.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Business Process Manager
F5
08.2023 - Current
- Increased efficiency by developing and implementing standardized operating procedures across departments.
- Reduced operational costs with careful monitoring of budget allocations and expenses.
- Collaborated with cross-functional teams to design end-to-end process maps for critical business functions, increasing transparency and understanding among stakeholders.
- Managed vendor relationships effectively, ensuring high-quality service delivery at competitive prices.
- Streamlined business processes by analyzing workflow and implementing necessary improvements.
Information Technology Manager
U.S Federal Government
04.2021 - 07.2023
- Streamlined helpdesk operations, reducing response times and increasing end-user satisfaction levels.
- Researched and recommended innovative and automated approaches to routine tasks.
- Managed large-scale IT projects, ensuring on-time completion within budget constraints.
- Trained staff on new software applications and hardware installations, boosting productivity across departments.
- Mentored junior IT staff members, fostering a culture of continuous learning and professional development.
- Developed and enforced IT policies to maintain compliance with regulatory standards while supporting business objectives.
Tactical Satellite Communications Specialist
U.S Federal Government
02.2018 - 06.2021
- Enhanced team efficiency by implementing advanced satellite communication systems and protocols.
- Provided expert advice on appropriate communication strategies during high-stakes situations, contributing to overall mission success.
- Optimized use of available bandwidth through effective management strategies, ensuring sufficient capacity for essential data transmission tasks during peak times.
- Maintained optimal functionality of satellite equipment, ensuring uninterrupted communication during critical missions.
- Ensured security of sensitive information by adhering to strict encryption standards and protocols.
- Assisted in the planning and execution of field exercises, providing on-site tactical satellite communications expertise to ensure mission success.
- Coordinated with external agencies for joint exercises involving tactical satellite communications support and resources sharing.
Hardware Product Manager
U.S Federal Government
03.2013 - 03.2017
- Communicated effectively with team members to deliver updates on project milestones and deadlines.
- Developed product documentation to communicate upcoming features and products to internal teams.
- Collaborated with sales teams to develop effective training materials that drove increased product knowledge among staff members, resulting in higher close rates.
- Coordinated design meetings and decisions with internal departments and teams.
- Analyzed metrics to measure product performance.
- Collaborated with sales, marketing, and support teams to launch products on time and within budget.
Integration Production Manager
U.S. Federal Government
09.2010 - 01.2013
- Resolved issues quickly to maintain productivity goals.
- Managed multiple projects concurrently, ensuring timely completion and meeting budget constraints.
- Increased overall productivity by identifying bottlenecks in the production process and proposing effective solutions.
- Collaborated with cross-functional teams to ensure timely delivery of high-quality products according to customer requirements.
- Delivered direct feedback to senior management regarding project visibility and status.
Bureau Engineer
U.S Federal Government
12.2007 - 08.2010
- Established strong working relationships with clients through exceptional communication skills, fostering trust and collaboration.
- Wrote, reviewed and edited technical document in accordance with template requirements.
- Developed positive working relationships with stakeholders to effectively coordinate work activities.
- Achieved successful project outcomes by maintaining accurate documentation and meeting strict deadlines.
- Reduced project completion time with efficient resource allocation and effective communication strategies.
- Optimized engineering processes by implementing innovative solutions and streamlining workflow.
- Participated in formal internal design reviews of proposed products and components.
- Collaborated on interdisciplinary teams to develop creative, cost-effective solutions for complex projects.
- Presented technical findings to stakeholders, ensuring clear understanding of project status and goals.
- Supported junior engineers through mentorship, offering guidance on complex problem-solving and technical skills development.
Education
Master of Science - Information Technology
University of Phoenix
Tempe, AZ06-2010
Bachelor of Science - Computer And Information Sciences
University of Maryland, College Park
College Park, MD06-1995
Associate of Science - Computer Information Systems
Central Texas College
Killeen, TX06-1990
Skills
- Software implementation
- Operational excellence
- Business analysis
- Workflow optimization
- Problem solutions
- Process mapping
- Cross-functional team leadership
- Workflow Analysis
- Excellent communication
- Strategic planning
- Key performance indicators
Certification
- ITILV6
- Women Executive Leadership Program
Timeline
Business Process Manager
F5
08.2023 - Current
Information Technology Manager
U.S Federal Government
04.2021 - 07.2023
Tactical Satellite Communications Specialist
U.S Federal Government
02.2018 - 06.2021
Hardware Product Manager
U.S Federal Government
03.2013 - 03.2017
Integration Production Manager
U.S. Federal Government
09.2010 - 01.2013
Bureau Engineer
U.S Federal Government
12.2007 - 08.2010
Master of Science - Information Technology
University of Phoenix
Bachelor of Science - Computer And Information Sciences
University of Maryland, College Park
Associate of Science - Computer Information Systems
Central Texas College
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