Linda Epps
Willis
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
33
33
years of professional experience
Work History
Walkergrouptax
Falishia Walker
Houston
01.2022 - Current
Prepare and file federal, state and local returns for individuals using professional tax software
Interviewed clients to gather comprehensive financial information; including income, expenses, and expenditures documentation
Identified any deductions /credits that client qualified for
completed 50+ returns per year for individuals and small business returns, ensuring 100% compliance with federal and state law
Manager
Jack in the Box
Spring
02.1993 - Current
- Oversees daily operations to ensure efficient restaurant performance.
- Train and mentor staff on food safety and customer service standards.
- Coordinate scheduling to optimize staff coverage during peak hours.
- Enforced compliance with health regulations and company policies.
- Recruit and hire qualified candidates to fill open positions.
- Conduct regular meetings with staff to discuss progress and identify areas of improvement.
- Develop and implement strategies to increase customer satisfaction and loyalty.
- Provided leadership during times of organizational change or crisis situations.
Education
High School Diploma -
Oak Ridge High School
Shenandoah, Tx05-1995
Skills
- Tax preparation
- Financial consulting
- Software proficiency
- Deductions identification
- Customer service
- Scheduling coordination
- Effective communication
- Client interviewing
- Teamwork and collaboration
- Calm under pressure
Timeline
Walkergrouptax
Falishia Walker
01.2022 - Current
Manager
Jack in the Box
02.1993 - Current
High School Diploma -
Oak Ridge High School