Summary
Overview
Work History
Education
Skills
Timeline
ProjectManager

Linda Fees

Port Carbon

Summary

Motivated Store Manager practiced in customer relations, sales and inventory control. Demonstrated skill at improving store operations, increasing top line sales and reducing costs. Successful at sales growth, customer growth, budgets and goals.

Overview

34
34
years of professional experience

Work History

Retail Store Manager

Rite Aid
Frackville
09.2001 - Current
  • Handled cash register transactions accurately while providing excellent customer service.
  • Resolved customer complaints in a timely manner to maintain positive relationships with customers.
  • Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
  • Developed and maintained store policies and procedures.
  • Resolved customer complaints in a professional manner.
  • Monitored store performance metrics, including sales, profitability and customer service ratings.
  • Collaborated with other departments to coordinate promotional activities and events in-store.
  • Coordinated special events such as promotions or seasonal displays.
  • Conducted regular inventory counts throughout the year to maintain accurate records.
  • Ensured compliance with all applicable laws, regulations, safety standards, and company policies.
  • Performed regular audits to ensure compliance with company standards.
  • Implemented strategies to increase customer satisfaction levels and build brand loyalty.
  • Ensured all safety protocols were followed at all times by staff members.
  • Coordinated stock replenishment processes as needed based on sales trends.
  • Established weekly and monthly goals for sales staff to achieve desired results.
  • Conducted regular meetings with staff members to discuss performance issues or new initiatives.
  • Monitored employee performance and provided feedback on a regular basis.
  • Recruited, trained and managed a team of 20+ employees.
  • Executed merchandising strategies to support store sales growth.
  • Created engaging merchandise presentations to motivate impulse purchases.
  • Evaluated store performance and incorporated feedback to implement improvement plans.
  • Hired and trained positive, enthusiastic employees to boost talents of retail team.
  • Prepared employee performance appraisals, providing actionable feedback.
  • Mentored employees in management of complicated sales, complex issues and difficult customers.
  • Organized new stock for floor placement.
  • Boosted company sales by developing and implementing strategic marketing approaches.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Taught junior employees proactive strategies to meet operational and sales goals.
  • Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
  • Coached and mentored employees by offering constructive feedback and taking interest in long-term career growth.
  • Prevented store losses using awareness and attention to detail to detect gaps for corrective action.
  • Improved profitability by executing daily, weekly, and monthly floor plan changes.
  • Built and maintained strong working relationships with team members.
  • Connected with customers to provide assistance and collect feedback to optimize operations.
  • Managed daily operations by completing purchasing, inventory control, merchandising and product distribution tasks.
  • Prepared and submitted nightly bank deposits.
  • Analyzed sales data to identify trends and adjust strategies accordingly.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Supervised cash drawer balances and deposits of store receipts.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Reviewed customer feedback to make operational improvements and promote satisfaction.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Preserved product quality by maintaining stockrooms and disposing of damaged items.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Updated and maintained store signage and displays.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Initiated new product training sessions for employees to improve product knowledge.
  • Worked closely with vendors to negotiate contracts for goods or services.

General Manager

Pharmor
Frackville
05.1991 - 09.2001
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Guided management and supervisory staff to promote smooth operations.
  • Trained employees on duties, policies and procedures.
  • Recruited, interviewed and hired qualified staff for open positions.
  • Created a positive work environment by developing team building activities that encouraged collaboration among departments.

Education

High School Diploma -

North Schuylkill
Fountain Springs
06-1987

Skills

  • Inventory management
  • Visual merchandising
  • Customer service
  • Staff training
  • Team leadership
  • Cash handling
  • Operational efficiency
  • Goal setting
  • Recruitment and hiring
  • Hiring management
  • Shift scheduling
  • Store operations
  • Sales growth
  • Retail operations
  • Problem-solving
  • Decision-making skill
  • Highly motivated
  • Accurate money handling
  • Retail employee training
  • Staff relations

Timeline

Retail Store Manager

Rite Aid
09.2001 - Current

General Manager

Pharmor
05.1991 - 09.2001

High School Diploma -

North Schuylkill

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Linda Fees