Linda Fenstermaker
Allentown,PA
Summary
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Reliable employee seeking Customer Care position. Offering excellent communication and good judgment with 20 plus years experience.
Overview
25
25
years of professional experience
Work History
Customer Service Representative/Dispatcher
National Assembly Service/Spar Assembly
Auburn Hills, MI
06.2002 - 10.2022
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction 100%.
- Delivered excellent customer service, resulting in consistent 100% customer satisfaction rating.
Field Supervisor for In Store Demonstrations
Suray Promotions
Cherry Hill, NJ
06.1997 - 04.2002
- Answered product questions and assisted customers in selection and checkout.
- Boosted sales by effectively cultivating customer rapport and delivering superior customer service.
- Oversaw preparation and distribution of promotional materials and flyers.
- Submitted reports to senior management to aid in business decision-making and planning.
- Hired and trained new product demonstrators.
- Recruited, hired and trained over 55 new team members in 3 months
- Made schedules for all workers
- Worked with store management to have successful store openings.
- Worked with vendors as to how to feature their product to customers.
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
Education
High School Diploma -
William Allen High School
Allentown, PA06.1965
Skills
- Calm and Professional Under Pressure
- Upbeat and Positive Personality
- Self motivated remote worker
- Understanding Customer Needs
- Responding to Difficult Customers
- Inbound and Outbound Calling
- Credit Card processing as well as refunds when needed
Timeline
Customer Service Representative/Dispatcher
National Assembly Service/Spar Assembly
06.2002 - 10.2022
Field Supervisor for In Store Demonstrations
Suray Promotions
06.1997 - 04.2002
High School Diploma -
William Allen High School
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