Linda Flores
Stafford,VA
Summary
Dynamic customer service professional with a proven track record at Dominion National, excelling in service excellence and effective listening. Recognized for resolving escalated issues and enhancing customer satisfaction. Skilled in accurate data entry and problem-solving, consistently exceeding project quotas while maintaining ethical standards in research at Princeton Data Source LLC.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Dominion National
251 18th St. South Suite 900 Arlington, VA 22202
10.2017 - 10.2024
- Resolved customer inquiries efficiently through phone, email, and chat support.
- Collaborated with cross-functional teams to enhance customer satisfaction initiatives.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Survey Research Interviewer
Princeton Data Source LLC
Stafford, VA
08.2009 - 06.2017
- Conducted in-depth interviews to gather data for various research projects.
- Trained and mentored new interviewers on effective techniques and protocols.
- Ensured data accuracy through meticulous review of collected information.
- Exceeded project quotas consistently by remaining dedicated to achieving established goals for both quantity and quality of responses gathered.
- Adhered to strict ethical guidelines when conducting interviews, protecting the privacy and rights of all participants involved.
- Delivered information from script regarding surveys for on-demand phone project assignment.
Education
High School Diploma -
Stafford Sr. High School
Stafford, VA06-1981
Skills
- Service excellence
- Effective listening
- Problem-solving skills
- Accurate data entry
- Clear communication
Timeline
Customer Service Representative
Dominion National
10.2017 - 10.2024
Survey Research Interviewer
Princeton Data Source LLC
08.2009 - 06.2017
High School Diploma -
Stafford Sr. High School