Linda Flores
Stafford,VA
Summary
Dynamic customer service professional with a proven track record at Dominion National, excelling in service excellence and effective listening. Recognized for resolving escalated issues and enhancing customer satisfaction. Skilled in accurate data entry and problem-solving, consistently exceeding project quotas while maintaining ethical standards in research at Princeton Data Source LLC.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Dominion National
10.2017 - 10.2024
- Resolved customer inquiries efficiently through phone, email, and chat support.
- Collaborated with cross-functional teams to enhance customer satisfaction initiatives.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Survey Research Interviewer
Princeton Data Source LLC
08.2009 - 06.2017
- Conducted in-depth interviews to gather data for various research projects.
- Trained and mentored new interviewers on effective techniques and protocols.
- Ensured data accuracy through meticulous review of collected information.
- Exceeded project quotas consistently by remaining dedicated to achieving established goals for both quantity and quality of responses gathered.
- Adhered to strict ethical guidelines when conducting interviews, protecting the privacy and rights of all participants involved.
- Delivered information from script regarding surveys for on-demand phone project assignment.
Education
High School Diploma -
Stafford Sr. High School
Stafford, VA06-1981
Skills
- Service excellence
- Effective listening
- Problem-solving skills
- Accurate data entry
- Clear communication
Timeline
Customer Service Representative
Dominion National
10.2017 - 10.2024
Survey Research Interviewer
Princeton Data Source LLC
08.2009 - 06.2017
High School Diploma -
Stafford Sr. High School