Linda Frase
Auburn,NY
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Dental Technician
Aurora Dental Studio
Auburn, NY
03.2020 - Current
- Mixed porcelain and other materials for tooth molds used in offices and laboratories with high-quality and accurate results.
- Built and shaped wax teeth for patient replacements after reading and double-checking prescriptions and patient needs.
- Constructed artificial metal and porcelain teeth with attractive finishes and durable frameworks.
- Verified appliance conformance with specifications and accuracy of occlusion using micrometers, articulators and other tools.
- Completed detailed models of patients' mouths to create accurate devices.
- Built and shaped artificial gums to achieve snug, comfortable fit in patient's mouth.
- Assisted functionality of completed models with help of apparatus mimicking human bite and adjusted devices to enhance performance.
- Adhered to specifications to craft well-fitting appliances.
- Inspected broken or out-of-date apparatus for special specifications before repairing and making new ones.
- Polished completed molds and prostheses and maintained high standards of final products for best-in-class care.
- Created over 20 sets of dentures daily with 98% accuracy against prescriptions and patient needs
Customer Service Representative
TruGreen
Syracuse, NY
03.2016 - 03.2020
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
- Responded to customer requests for products, services and company information.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Recommended products to customers, thoroughly explaining details.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Provided information regarding charge accounts and loyalty programs.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded proactively and positively to rapid change.
- Delivered excellent customer service, resulting in consistent 97% customer satisfaction rating.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Sought ways to improve processes and services provided.
- Educated customers about billing, payment processing and support policies and procedures.
- Maintained up-to-date knowledge of product and service changes.
- Responded to customer comments and questions via LiveChat during shifts.
- Resolved concerns with products or services to help with retention and drive sales.
Education
GED -
Cayuga County Boces
Auburn04.2006
Skills
- Acrylic repair
- Prosthetic fabrication and repair
- Denture repairs
- Teamwork and Collaboration
- Attention to Detail
Timeline
Dental Technician
Aurora Dental Studio
03.2020 - Current
Customer Service Representative
TruGreen
03.2016 - 03.2020
GED -
Cayuga County Boces