Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Linda Fuentes

Miami,FL

Summary

Dynamic Assistant Store Manager with a proven track record at Chick-Fil-A, excelling in customer service management and team leadership. Spearheaded initiatives that significantly raised customer satisfaction, mentored employees for success, and fostered a positive work culture. Skilled in problem-solving and fostering customer relationships, demonstrating a commitment to excellence and team development.

Positive and organized team player with strong ability to motivate staff and enhance customer satisfaction, effective communication and problem-solving skills. Committed to driving store success through operational excellence and team leadership.

Overview

3
3
years of professional experience

Work History

Assistant Store Manager

Chick-fil-A
06.2021 - Current
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Created and maintained safe and secure work environments for employees.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.

  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Interacted well with customers to build connections and nurture relationships.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Before and After School Care Community Service

Academy For Innovation Charter School
09.2022 - 12.2022
  • Developed strong relationships with students, fostering trust and open communication within the before and after school care setting.
  • Enhanced student safety by consistently supervising before and after school activities and ensuring adherence to established rules.
  • Improved communication with parents by providing regular updates on their children''s progress and behavior during before and after school care sessions.
  • Assisted in the organization of extracurricular activities, resulting increased variety of options for students to participate in.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Passionate about learning and committed to continual improvement.

Education

Associate of Arts -

Miami Dade College
Miami, FL

High School Diploma -

Academy For Innovate Education Charter School
Miami, FL
06-2023

Skills

  • Problem-solving
  • Customer service
  • Customer experience
  • Customer service and engagement
  • Customer relations
  • Store organization
  • Team building and leadership
  • Customer service management
  • Team management
  • Mentoring and coaching
  • Goals and performance
  • Attention to detail

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Before and After School Care Community Service

Academy For Innovation Charter School
09.2022 - 12.2022

Assistant Store Manager

Chick-fil-A
06.2021 - Current

Associate of Arts -

Miami Dade College

High School Diploma -

Academy For Innovate Education Charter School

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Linda Fuentes