LINDA GALES
Greenville,MS
Summary
Experienced management professional with 16 years of experience leading teams, recruiting, training, coaching, and resolving employee and workplace concerns. Dedicated to developing strong teams, supporting employee growth, and creating a positive and productive work environment. Seeking to leverage strong leadership skills in a Human Resources Manager role.
Overview
18
18
years of professional experience
Work History
Store Manager
City Gear Clothing Store
Greenville, MS
05.2008 - Current
- Manage daily operations, including staffing, inventory, customer service, workflow, and adherence to company standards.
- Lead, coach, and supervise employees in a fast-paced retail environment, providing direction, feedback, and support to improve team performance.
- Recruit, interview, hire, train, and develop employees while supporting staffing needs and maintaining strong team coverage.
- Monitor employee performance, productivity, and adherence to company policies and standards; provide coaching and corrective guidance when needed.
- Train employees on customer service, sales procedures, workplace expectations, and methods for handling complex customer and operational issues.
- Resolved employee and customer concerns through effective problem-solving and communication, fostering a positive work environment.
- Use proactive communication and positive feedback to build employee engagement, teamwork, accountability, and efficiency.
- Coordinated employee schedules to align with customer volume, employee expertise, service requirements, and business needs.
- Reinforced procedures and service expectations to maximize sales and minimize shrinkage.
- Support the opening and development of new City Gear locations and store resets throughout the district, collaborating with leadership and employees.
Education
Business Administration and Management
Jackson State University
Jackson, MS01-1992
Business Administration and Management
Mississippi Valley State University
Itta Bena, MSSkills
- Recruitment & Hiring
- Employee Training & Onboarding
- Employee Relations
- Team Building & Leadership
- Workforce planning
- Policy compliance
- Customer service
- Operational assistance
- Merchandising Strategy
- Employee evaluation
- Conflict Resolution
- Inventory & Records Management
Professional Accomplishments
- Fab 5 Store of the Year - City Gear, 2018
- President's Circle of Excellence Award - City Gear, Multiple Years
Timeline
Store Manager
City Gear Clothing Store
05.2008 - Current
Business Administration and Management
Jackson State University
Business Administration and Management
Mississippi Valley State University