Linda Garcia
El Monte,CA
Summary
Dedicated Medical Receptionist works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in schedule, records and front desk management. Offers successful career history comprising more than 15 years
Overview
2
2
years of professional experience
1
1
Certification
1
1
Language
Work History
Medical Receptionist/Phlebotomist
Clinical Medica Del Angel
Fullerton, CA
01.2022 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic and health history to keep information current.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Completed patient referrals to other medical specialists.
- Helped patients complete necessary medical forms and documentation.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Maintained current and accurate medical records for patients.
- Enhanced office productivity by handling high volume of callers per day.
- Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
- Organized paperwork such as charts and reports for office and patient needs.
- Managed multi-line phone system and pleasantly greeted patients.
- Transcribed phone messages and relayed to appropriate personnel.
Member Specialist
Sam's Club
El Monte, CA
07.2020 - 01.2022
- Researched and rapidly resolved client conflicts to maintain key accounts.
- Maintained updated knowledge of internal processes and industry best practices to optimize service delivery.
- Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
- Followed up with customers regularly via phone and email to obtain payments and schedule services.
- Trained and directed new employees in call script use, conflict resolution and data entry practices to boost customer satisfaction ratings.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Resolved concerns with products or services to help with retention and drive sales.
Education
High School Diploma -
Valencia High School
Valencia, CA 06.1999 - 06.1999
NHA Certified - Phlebotomy
US College
Montclair, CA 09.2021 - 10.2021
Skills
Medical office administration
Outpatient care
Inventory oversight
Payment collection
Patient Scheduling
EMR / EHR
Medical Records Management
Reminder calls
Appointment Scheduling
Insurance Verification
MS Office
Written Communication
Account management
Certification
Certified Phlebotimist, Clinica Medica Del Angel- 6 months
Timeline
Medical Receptionist/Phlebotomist
Clinical Medica Del Angel
01.2022 - Current
Certified Phlebotimist, Clinica Medica Del Angel- 6 months
11-2021
NHA Certified - Phlebotomy
US College
09.2021 - 10.2021
Member Specialist
Sam's Club
07.2020 - 01.2022
High School Diploma -
Valencia High School
06.1999 - 06.1999