Selena Johnson

• Executed comprehensive plasma collection processes, including venipuncture and monitoring of pheresis procedures.
• Facilitated training programs for phlebotomists, enhancing skill proficiency and compliance with safety standards.
• Assisted patients with scheduling appointments and managing inquiries. Supported medical staff by maintaining organized patient records. Facilitated communication
• Assisted laboratory teams with technical support tasks. Provided troubleshooting for equipment and software issues. Supported daily operations to maintain efficient lab functionality.
• Collected and processed blood samples for laboratory analysis. Assisted in maintaining accurate records of sample collection and handling procedures. Supported team in ensuring compliance with safety protocols during sample management.
• Collected plasma samples and prepared them for shipment to laboratories for analysis. Assisted in training new lab technicians on proper sampling techniques and protocols.
• Recorded donor data accurately in electronic information management system. Utilized personal digital assistant (PDA) to document incidents during pheresis process.
• Facilitated donor engagement by greeting and assisting individuals throughout the donation process.
• Executed health screening procedures, including blood pressure and pulse assessments, along with blood sample collection.

Greeted customers as they approached tables. Provided assistance to ensure satisfaction. Maintained a clean and organized work area.

• Facilitated effective communication by managing member inquiries through multiple channels, including phone, email, and written correspondence.
• Conducted thorough health insurance verifications to facilitate seamless patient admissions and billing procedures.
• Conducted comprehensive research to facilitate resolution of intricate claims and membership challenges, ensuring stakeholder satisfaction.
• Conducted member education to enhance understanding of health plan benefits and insurance policies.
• Maintained accurate records of interactions and resolutions to enhance service quality.

• Directed high-volume inbound call management to enhance customer satisfaction and streamline issue resolution processes.
• Oversaw customer inquiries regarding payment status. Guided clients through the tax payment process to ensure compliance.
• Employed CRM tools to track client engagements and uphold accurate customer documentation.
• Developed and delivered comprehensive training programs for new representatives to enhance customer interaction skills.
• Conducted analysis of call data to identify trends, driving recommendations for process optimization.

• Directed scheduling and coordination of patient appointments to streamline daily workflow.
• Conducted thorough insurance verification to facilitate seamless patient care and financial transactions.
• Fostered effective dialogue between patients and healthcare providers to ensure accurate information exchange.
• Managed patient record maintenance using electronic health record (EHR) systems to enhance compliance and operational efficiency.
• Facilitated front desk activities to improve overall patient satisfaction and service quality.

• Delivered exceptional customer service in fast-paced dining environment.
• Collaborated with kitchen staff to ensure timely order fulfillment.
• Trained and mentored new servers on menu knowledge and service protocols.
• Implemented efficient table turnover strategies to enhance guest satisfaction.

• Assisted servers in delivering food and beverages, ensuring timely service to guests.
• Maintained cleanliness and organization of dining area, enhancing guest experience.
• Collaborated with kitchen staff to ensure accurate order preparation and delivery.
• Supported training of new staff on restaurant procedures and customer service standards.
• Greeted customers warmly to provide exceptional customer service.
• Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.

• Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
• Oversaw inventory record maintenance through point-of-sale systems for transaction accuracy.
• Facilitated training sessions for new staff on product knowledge and sales techniques.
• Executed visual merchandising strategies to enhance product visibility and customer appeal.
• Oversaw store operations as key holder, ensuring security and efficient management during shifts.