Linda Gordon
Rochester,NY
Summary
Diligent with solid background in managing client relationships and ensuring customer satisfaction. Proven track record of driving revenue growth through strategic account management and cross-functional collaboration. Demonstrated ability to analyze client needs and deliver tailored solutions, enhancing both client retention and business outcomes.
Overview
28
28
years of professional experience
Work History
Universal Savings Account Manager
Airquip
05.2007 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Answered phone promptly.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Managed multiple tasks and met time-sensitive deadlines.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
Patient Billing Specialist
Lynne Halik DDS Now Rochester Pediatric Dentistry
04.1997 - 11.2007
- Maintained a high level of customer satisfaction, addressing patient concerns and resolving billing disputes professionally.
- Served as a reliable point-of-contact between patients, healthcare providers, and insurance companies to address any questions or concerns related to medical bills swiftly.
- Improved cash flow management with consistent follow-up on overdue invoices and establishing clear lines of communication with patients regarding their financial responsibilities.
Education
Bachelor of Arts - Sociology
Muskingum College Now Muskingum University
New Concord, OH05-1985
Skills
- Account management
- Customer service
Timeline
Universal Savings Account Manager
Airquip
05.2007 - Current
Patient Billing Specialist
Lynne Halik DDS Now Rochester Pediatric Dentistry
04.1997 - 11.2007
Bachelor of Arts - Sociology
Muskingum College Now Muskingum University
Similar Profiles
Mara SimpkinMara Simpkin
Inventory Supervisor & Marketing Intern at Airquip SystemsInventory Supervisor & Marketing Intern at Airquip Systems
EMILY BEMISEMILY BEMIS
Research and Policy Analyst at The Children's AgendaResearch and Policy Analyst at The Children's Agenda
ELIZA MARIA PEDROZAELIZA MARIA PEDROZA
Senior Account Representative at U of RSenior Account Representative at U of R
Kathy ColemanKathy Coleman
AR Shared HCM Tax Filings at Eteam (Strada) ContractAR Shared HCM Tax Filings at Eteam (Strada) Contract
RYAN STAPLESRYAN STAPLES
Chef De Cuisine at The RevelryChef De Cuisine at The Revelry