Linda Greene
Maryland Primary Care Physicians
Glen Burnie,MD
23
years of professional experience
Healthcare Professional experienced in managing front-desk operations, patient scheduling, and medical records. Achieved efficient office workflows through collaborative approaches and strong communication skills. Focused on contributing to team success while embracing continuous learning and professional development.
Work History
Medical Receptionist
1 Year 5 Months- Managed patient scheduling and appointment confirmations using electronic health record systems.
- Assisted with insurance verification and pre-authorization processes to enhance patient service delivery.
- Coordinated front desk operations, ensuring efficient patient flow and minimizing wait times.
- Developed streamlined communication processes between medical staff and patients, enhancing overall satisfaction.
- Oversaw office inventory management, ordering supplies as needed to maintain operational efficiency.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Maintained a clean and welcoming reception area to ensure a positive first impression for all visitors to the medical facility.
Event Coordinator (Part Time)
5 Years 2 Months- Boosted attendee satisfaction by providing exceptional customer service and promptly addressing concerns.
- Assisted in post-event evaluations, identifying areas for improvement and implementing changes for future success.
- Provided exceptional customer service to all guests and escalated concerns where needed.
- Responded to inquiries from attendees and addressed any issues or complaints.
- Welcomed guests to events, checked invitations, and oversaw proper seating.
HEDIS Coordinator/Medical Records Retrieval Specialist
11 Years 9 Months- Developed and implemented strategic initiatives to enhance operational efficiency across departments.
- Analyzed performance metrics to identify areas for improvement and increase productivity.
- Coordinated project timelines and resources to ensure alignment with organizational goals.
- Followed all company policies and procedures to deliver quality work.
- Enhanced customer satisfaction with timely and accurate issue resolution.
- Restructured customer service process, ensuring quicker response times.
- Evaluated customer needs and feedback to drive product and service improvements.
- Generated reports detailing findings and recommendations.
Accounts Receivable and Follow up Specialist
1 Year 7 Months- Achieved high levels of customer satisfaction through diligent attention to detail in addressing client concerns.
- Improved customer satisfaction by promptly addressing and resolving follow-up inquiries.
- Responded to customer inquiries and provided detailed account information.
- Maintained accurate records of customer accounts, payments and payment plans.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Processed debtor payments and updated accounts to reflect new balance.
Billing Coordinator Specialist II
7 Years 10 Months- Processed electronic claims for insurance clients to facilitate prompt submission and reimbursement. Updated insurance information for clients to maintain accurate records. Contacted medical offices to gather necessary details for precise insurance claim documentation.
- Streamlined billing processes to guarantee timely submission and accuracy of invoices.
- Optimized billing workflows to enhance interdepartmental efficiency.
- Investigated billing data discrepancies and resolved issues to ensure accuracy.
Education
Associate of Arts - Business Administration
Skills
Attention to Detail
Medical records
Office Supply Management
Scheduling
Insurance verification
Payment collection
HIPAA
Inventory oversight
Customer Service
Teamwork
Telephone skills
Sensitive handling
Detail-oriented
Insurance verification
Accomplishments
I received The Outstanding Customer Service Award in April 2021.
Timeline
Medical Receptionist
Maryland Primary Care Physicians
03.2025 - CurrentRead More
Event Coordinator (Part Time)
M&T Stadium
06.2021 - CurrentRead More
HEDIS Coordinator/Medical Records Retrieval Specialist
Maryland Primary Care Physicians
11.2014 - CurrentRead More
Accounts Receivable and Follow up Specialist
Ameritox
07.2011 - 02.2013Read More
Billing Coordinator Specialist II
Quest Diagnostics Inc.
09.2003 - 07.2011Read More
Halifax Community College
Associate of Arts from Business Administration
Read More