Linda Gregory
Covington,GA
Summary
I am a Customer Service professional committed to maintaining customer satisfaction and contributing to company success. I excel in time management, handling high volumes of calls efficiently with minimal supervision. My strong communication skills and ability to implement effective practices enhance efficiency and productivity. I am devoted to quality and excellence.
Experienced with customer service and administrative tasks. Utilizes communication and problem-solving skills to address inquiries effectively. Track record of maintaining positive client relationships and ensuring customer satisfaction.
Overview
19
19
years of professional experience
Work History
Contact Representative
Internal Revenue Service
01.2024 - Current
- Company Overview: This is a federal job
- This role is an entry-level position that serves as the first step in your career progression
- The incumbent undergoes on-the-job and classroom training to gain experience in providing a limited range of administrative and technical support to taxpayers
- Interprets and applies relevant sections of basic tax laws and regulations, as well as fundamental collection techniques and enforcement actions, to advise, inform, assess, and collect taxes and associated liabilities
- Researches and analyzes all available information relevant to specific, well-defined collection issues and takes necessary corrective actions to close accounts
- Explains the actions taken
- Informs taxpayers of the potential enforcement actions that may be taken if they fail to file their return or pay tax liabilities and encourages voluntary compliance with tax laws
- Contacts taxpayers or their representatives in response to IRS inquiries about a limited number of delinquent situations
- Provides explanations to specific inquiries initiated by individuals, generated by notices, or internally generated assignments
- This is a federal job
Customer Service Representative
Small Business Administration
09.2021 - 03.2023
- Company Overview: This is a federal job
- Assisting with the electronic completion of home and/or business loan applications and providing disaster survivors with information about disaster loan programs
- Explaining loan closing documents to borrowers and assisting with the closing of approved disaster loans
- Conducting financial computations and analyses to assess applicants' ability to repay loans
- Using computer skills to input disaster survivor information for completing loan applications
- This involves utilizing email, word processing, spreadsheets, the internet, and navigating within a database to input and retrieve information
- Implemented innovative methods for streamlining the customer service process
- This is a federal job
Accounting Specialist
BellSouth Telecommunications
10.2018 - 12.2019
- Assisting with the electronic completion of home and/or business loan applications and providing disaster survivors with information about disaster loan programs
- Explain loan closing documents to borrowers and assisting with the closing of approved disaster loans
- Conducting financial computations and analyses to assess applicants' ability to repay loans
- Using computer skills to input disaster survivor information for completing loan applications
- This involves utilizing email, word processing, spreadsheets, the internet, and navigating within a database to input and retrieve information
- Implemented innovative methods for streamlining the customer service process
- Coached, trained, and delegated tasks to team members to meet specific department goals.
Claims Specialist
AT & T, Inc
01.2011 - 10.2018
- Understood requirements for disputes, gathered evidence to support claims and prepared customer cases to handle appeals
- Conducted full claim investigations and reported updates and legal actions
- Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills
- Coordinated the collection of money due to the company as a result of damages to outside plant facilities
- Received and maintained claims investigation files prepared by Claims Investigators
- Requested damage investigations from contractors and interpreted information obtained to make claim-related decisions
Customer Service Agent
AT & T, Inc
01.2006 - 01.2011
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Responded to customer calls and emails to answer questions about products and services
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences
- Performed timely and accurate completion of all service availability check requests, customer escalations, process flow, methods development, and work tracking
- Investigated customer information, presidential escalation managers, regulatory and external affairs, legal and sales account teams, and internal escalations
Education
High school diploma - equivalent
Thomas J. Corcoran High School
Syracuse, NY06.1975
Skills
- Analytical skills
- Problem-solving
- Troubleshooting
- Professional development
- Computer proficiency
- Microsoft Office
- Loan application assistance
- Communication
- Loan closing assistance
- Financial computations
- Customer service
- Conflict resolution
- Creative thinking
- Customer-oriented
- Customized solutions
Timeline
Contact Representative
Internal Revenue Service
01.2024 - Current
Customer Service Representative
Small Business Administration
09.2021 - 03.2023
Accounting Specialist
BellSouth Telecommunications
10.2018 - 12.2019
Claims Specialist
AT & T, Inc
01.2011 - 10.2018
Customer Service Agent
AT & T, Inc
01.2006 - 01.2011
High school diploma - equivalent
Thomas J. Corcoran High School
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