Linda Groves
Indianapolis,IN
Summary
Experienced with operational management, team leadership, and customer service excellence. Utilizes strategic planning and problem-solving to enhance store efficiency. Track record of achieving sales targets and maintaining high standards in store presentation.
Overview
37
37
years of professional experience
Work History
Store Manager
Nadeau, Furniture With A Soul
09.2020 - Current
- Manage the Indianapolis location generating up to $1M in annual sales.
- Created a culture focused on customer service and satisfaction, resulting in improved customer loyalty and retention.
- Managed daily operations and inventory control to ensure smooth functioning of the store,
- Responsible for creating daily social media posts and bi-monthly customer emails.
Store Manager
Pier 1 Imports
09.2015 - 09.2020
- Managed 5 locations in Indianapolis and Dayton, OH generating up to $2M in volume.
- Treated each business as my own with a focus on driving profitable sales and a customer experience culture, while maintaining an engaged, well-rounded team.
- Responsibilities included selection, training and development of team members, performance management, networking/recruiting, consistency with brand standards, operation efficiency, achieving key metics and acted as leadership trainer for new store managers.
- Recognized as Store Manager of the Year in 2017 and 2018 based on superior sales and customer satisfaction.
Sales Representative
Conected
09.2014 - 09.2015
- Serviced new and established accounts on a consistent basis to maintain strong revenue and customer relationships.
- Prepared accurate price quotes and coordinated contracts to complete sales.
- Consulted with customers to understand desires and suggest best products to meet needs.
Store Manager
Pier 1 Imports
09.1987 - 09.2014
- Recognized as Store Manager of the ear in 2002 based on superior sales and customer satisfaction results.
Education
Bachelor of Science - Business
Indiana State University
Terre Haute, IN05-1984
Skills
- Customer service
- Customer relationship building
- Product and service knowledge
- Store operations
- Training and mentoring
- Team leadership
Timeline
Store Manager
Nadeau, Furniture With A Soul
09.2020 - Current
Store Manager
Pier 1 Imports
09.2015 - 09.2020
Sales Representative
Conected
09.2014 - 09.2015
Store Manager
Pier 1 Imports
09.1987 - 09.2014
Bachelor of Science - Business
Indiana State University
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