LINDA GUERRERO
Lomita,CA
Summary
Experienced RN Case Manager with expertise in care coordination, chronic disease management, and discharge planning. Skilled in utilizing critical thinking to make decisions concerning patient care needs while adhering to established standards of practice. Excellent communication and interpersonal skills, with a focus on fostering positive relationships with patients, families, and healthcare providers. Certified in CPR/AED and experienced in documentation and quality improvement processes.
Overview
2023
2023
years of professional experience
1
1
Certification
Work History
RN Case Manager
Torrance Memorial Hospital
- Assessed patients' physical, psychological, and social conditions to identify appropriate interventions
- Established positive rapport with clients and their families while maintaining professional boundaries at all times
- Actively participated in interdisciplinary team meetings to discuss complex cases and develop treatment plans accordingly
- Maintained accurate documentation of all interactions with clients according to company policies and procedures
- Utilized critical thinking skills when making decisions concerning patient care needs while adhering to established standards of practice
- Coordinated referrals for services such as home health agencies and community resources
- Developed strategies that promote continuity of care across multiple settings or levels of service delivery
RN Case Manager
Triage Staffing
01.2021 - 06.2022
- Created effective relationships with outside organizations, including hospitals, rehabilitation centers, and skilled nursing facilities, in order to ensure a smooth transition of care for discharged patients
- Conducted comprehensive assessments of patient's current health status to determine eligibility for case management services
- Advised families on how to access medical services within the community or other available support systems
- Provided education to patients regarding their diagnoses, treatments, medications, and self-care management techniques
- Participated in quality improvement activities related to case management processes
Manager, Transplant Department
HealthCare Partners Medical Group
05.2014 - 07.2021
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
RN Case Manager
Healthcare Partners (Optum)
01.2010 - 07.2020
- Provided emotional support during difficult conversations with family members regarding end-of-life decisions or other delicate topics
- Advised families on how to access medical services within the community or other available support systems
- Developed strategies that promote continuity of care across multiple settings or levels of service delivery
- Participated in quality improvement activities related to case management processes
- Fostered an environment conducive to open communication between patients and families and healthcare providers
- Collaborated with physicians, nurses, and other healthcare professionals to ensure the best outcomes for patients
Education
Associate in Science (A.S.) - Nursing
Los Angeles Harbor College
Wilmington, CABachelor of Science (B.S.) - Nursing
University of Southern California
Los Angeles, CASkills
- Care coordination
- HIPAA compliance
- Multidisciplinary approach
- Chronic disease management
- Case evaluation
- Discharge planning
- Community resources
- Utilization review
- Quality improvement
- Healthcare regulations
- Cultural history
- Patient education
- Team collaboration
- Documentation
- Case management
- Time management
- Multitasking Abilities
- Teamwork and collaboration
- Effective communication
- Needs assessment
- Adaptability and flexibility
- Professionalism
- Critical thinking
- Microsoft office
- Excellent communication
- Delegation and motivation
- Organizational skills
- Multitasking
- Compassionate and caring
- Clear patient communication
- Time management abilities
- Interpersonal communication
- CPR/AED
- Problem-solving abilities
- Problem-solving
- Interpersonal skills
- Student precepting
- Team building
- Treatment plan modification
- Written communication
- Training staff
- Problem-solving aptitude
- Continuous improvement
- Self motivation
- Reliability
- Decision-making
- Accurate documentation
- Acute care expertise
- Immunizations and vaccinations
- ICD-10
Certification
Registered Nurse, CA 509452
Affiliations
Sigma Theta Tau honor society
Timeline
RN Case Manager
Triage Staffing
01.2021 - 06.2022
Manager, Transplant Department
HealthCare Partners Medical Group
05.2014 - 07.2021
RN Case Manager
Healthcare Partners (Optum)
01.2010 - 07.2020
RN Case Manager
Torrance Memorial Hospital
Associate in Science (A.S.) - Nursing
Los Angeles Harbor College
Bachelor of Science (B.S.) - Nursing
University of Southern California
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