Linda Hachman

Duties of the job include pickups and returns for store and online orders, switchboard for store, rentals, deliveries, credit card issues and problems.

• Engaged in user support interactions via telephone, chat and email platforms.
• Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.
• Entered service tickets into incident tracking system to facilitate faster problem identification and resolution.
• Maintained detailed records of customer interactions, ensuring accurate documentation for future reference.
• Answered user product attribute and usage questions to promote satisfactory product ownership experience.
• Discussed customer concerns regarding product usage to promote improved user experience.
• Initiated cross-selling and upselling conversations to promote customer product purchases and generate sales.
• Coordinated with other departments to resolve escalated issues promptly and effectively.
• Enhanced customer satisfaction by providing timely and accurate assistance with service desk inquiries.
• Investigated and resolved customer inquiries and complaints quickly.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Delivered prompt service to prioritize customer needs.
• Trained new personnel regarding company operations, policies and services.
• Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
• Cross-trained and backed up other customer service managers.
• Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
• Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
• Collected and returned unpurchased or returned items to correct shelf locations and departments.

Overnight processing of store orders for a major pharmacy company to provide next day work for a distribution center.

• Maintained a high level of accuracy in data entry tasks, resulting in improved overall data quality.
• Maintained spreadsheets of data across multiple systems.
• Processed requests for ordering product as add-ons to store orders.
• Generated daily reports covering details about daily work volume.
• Reacted calmly during times of highly stressed or emergency situations.
• Ensured smooth workflow through effective coordination with other IT professionals on projects and tasks.
• Maintained spreadsheets of data across multiple systems while preserving exceptional data accuracy.
• Printing of documents for warehouse worker's use to aid in their work completion.

The 3rd shift job was eliminated by Corporate and I was given severance package in June 2024.

Pickups and returns for catalog orders for major retailer.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Helped customers locate products and checked store system for merchandise at other sites.
• Answered customer questions about sizing, accessories, and merchandise care.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Engaged with customers to build rapport and loyalty.
• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
• Solved customer challenges by offering relevant products and services.
• Answered customer questions about products and services, helped locate merchandise, and promoted key items.
• Managed efficient cash register operations.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Listened to customer needs and desires to identify and recommend optimal products.
• Built customer loyalty and retention by delivering excellent shopping experiences.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
• Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.

I was not scheduled enough hours due to working another job and system purged my employment. I took retirement package.

Loss prevention duties for a major retailer.

• Applied security, safety, and loss prevention strategies during shifts.
• Enhanced facility safety by developing and enforcing strict security protocols.
• Enhanced security measures by conducting regular patrols and surveillance activities.
• Enhanced personnel security processes by implementing innovative strategies and procedures.
• Monitored areas for security issues and safety hazards.
• Implemented robust security measures to protect company assets, employees, and visitors from theft, vandalism, or other security breaches.
• Enhanced store security by conducting regular audits and inspections.
• Followed designated loss prevention, security and safety practices.
• Cooperated with security personnel and law enforcement to share information and coordinate responses to security incidents.
• Maintained premises security for personnel safety and loss prevention.
• Responded swiftly to security incidents and effectively resolved security issues.
• Focused on fundamentals, safety, security and personal and skill development.

During an internal investigation Supervisor had asked for an illegal search of personnel property. I asked Corporate to move to another position within Company since I was not participating in the search, I was moved to another department.

Management trainee for a fast food chain.

• Improved management skills by participating in rigorous training programs and workshops.
• Assisted supervisors in setting clear goals, establishing priorities, and monitoring progress to ensure successful completion of tasks.
• Gained knowledge of company policies, protocols and processes.
• Acted with integrity, honesty, and knowledge to promote culture of company.
• Maintained high-quality standards in all aspects of work, ensuring customer satisfaction at every touchpoint within the business journey.
• Assisted with onboarding of new employees by providing training and development resources.
• Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Evaluated employee performance and conveyed constructive feedback to improve skills.

I left McDonald's when I was offered a position at CVS Health with more benefits.

The TAC Center was responsible for testing for trouble on phone lines across the USA for a major telephone company.

• Researched complex trouble on phone lines with the company computer systems.
• Communicated with clients regarding phone outages or trouble with service.
• Liaised with teams in the field in order to dispatch out trouble shooting issues.
• Reviewed available data and entered data into the system to aid repair parties.

GTE merged with Bell Atlantic to form Verizon telephone company. The position moved to Texas.

Duties as a sworn police officer in the Commonwealth of Pennsylvania.

• Patrolled assigned areas to check homes, businesses, and public roads for signs of disturbance.
• Answered emergency calls for help from citizens and business owners.
• Enhanced public safety by conducting routine patrols and responding to emergency calls promptly.
• Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
• Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
• Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
• Secured crime scenes, gathered evidence, and questioned witnesses.
• Handled domestic disputes tactfully, de-escalating tensions while providing appropriate support to affected individuals.
• Effectively diffused potentially dangerous situations through verbal negotiation techniques before escalating force was necessary.
• Reduced criminal activity in assigned areas through proactive policing and community engagement.
• Investigated and reported crimes, accidents, offenses, and damage to property.
• Talked regularly with citizens to establish rapport and become familiar presence in area.
• Testified effectively in court, contributing to successful prosecutions of offenders.
• Conducted thorough investigations for various cases, leading to timely resolutions and justice served.
• Conducted witness interviews and gathered details regarding incidents to determine best course of action.
• Enforced traffic laws diligently, promoting road safety and reducing accident rates.
• Responded immediately to reports of automobile accidents and criminal activity, calling for additional support as necessary.
• Maintained accurate case records and documentation, ensuring proper evidence handling and information sharing among relevant parties.
• Conducted preliminary investigations at scenes of major crimes.
• Managed crowd control during events, ensuring public safety while minimizing disruptions to attendees or surrounding communities.
• Apprehended offenders and conducted interviews and interrogations.
• Apprehended suspects, read Miranda Rights, and transported offenders to jail.
• Enforced traffic laws and ordinances through visual observation and radar speed detection.
• Collaborated with other law enforcement agencies to solve complex cases and apprehend dangerous criminals.
• Responded to emergency calls to provide assistance to citizens in need.
• Conducted searches of individuals, vehicles and premises.
• Provided testimony in court proceedings.
• Performed rescue functions at accidents, emergencies and disasters by directing traffic and administering emergency medical aid.
• Participated in continuous firearms proficiency, defensive driving and arrest technique training.
• Monitored traffic violations, issuing citations as necessary.
• Handled citation and traffic violation paperwork.
• Checked vehicle equipment for proper functioning prior to use.
• Trained other officers in firearms and self-defense tactics.

I do not remember my active hire and end dates. The dates on this job list is not accurate and I had to fill in a date for resume form purposes. There was lack of work due to my availability working around others jobs.

Developed new security department for a new retail outlet mall.

• Developed and grew staff competencies through team development, implementation and support of specific training for various responsibilities.
• Coordinated emergency evacuation drills and exercises and developed and improved emergency procedures.
• Facilitated internal security awareness training sessions for all mall employees, fostering a culture of vigilance within the organization.
• Maintained compliance with local, state, and federal regulations by staying current on industry standards and best practices.
• Streamlined communication between security staff, improving response times to potential threats.
• Conducted thorough investigations into reported incidents, leading to the identification of perpetrators and prevention of future occurrences.
• Reduced incidents of theft and vandalism by establishing strict access control measures for employees and visitors.
• Responded quickly and effectively to security breaches or incidents, mitigating potential damage and ensuring prompt resolution.

Georgian Place Partners was sold to another developer and job was disbanded.

• Completed incident reports and activity logs for accurate, current records.
• Patrolled store premises to detect and prevent shoplifting and security breaches.
• Monitored employee compliance with company policies, promptly addressing any violations or concerns as needed.
• Conducted daily store walk-throughs to identify potential security risks.
• Responded quickly to emergency alarms and calls for assistance for improved issue prevention.
• Investigated and documented thefts and suspicious activity to improve issue prevention.
• Provided support during internal investigations, gathering evidence and documenting incidents thoroughly.
• Attentively monitored store and surrounding areas for signs of attempted theft by customers or personnel, intervening when necessary.
• Generated comprehensive reports documenting evidence of attempted theft and recovered merchandise.
• Coordinated with local law enforcement agencies to strengthen community partnerships and deter criminal activity within the store premises.
• Conducted regular audits to identify potential areas for loss, addressing vulnerabilities and minimizing risk.
• Improved overall store safety by identifying potential hazards and ensuring proper signage was posted in necessary areas.
• Collaborated with law enforcement to detain and prosecute theft perpetrators, appearing in court hearings to provide honest and full eyewitness testimony of events.
• Assisted in the apprehension of shoplifters, adhering to company policies and legal guidelines during each incident.
• Interviewed suspects, customers and witnesses to obtain helpful information and statements.
• Supported audits, shortage control initiatives, apprehensions, and disposition by preparing and reviewing associated paperwork.
• Reduced inventory shrinkage by implementing effective loss prevention strategies and procedures.
• Investigated and apprehended shoplifters and other potential criminals in store to increase protection and apply safety measures.
• Utilized various hand and power tools to secure premises and increase protection.
• Educated store personnel and customers to apply best practices and comply with loss prevention policies and procedures.

I left Hess's to pursue role as Head of Security at Georgian Place.

Sworn Police Officer duties in the Commonwealth of Pennsylvania

• Investigated and reported crimes, accidents, offenses, and damage to property.
• Talked regularly with citizens to establish rapport and become familiar presence in area.
• Testified effectively in court, contributing to successful prosecutions of offenders.
• Conducted witness interviews and gathered details regarding incidents to determine best course of action.
• Enforced traffic laws diligently, promoting road safety and reducing accident rates.
• Responded immediately to reports of automobile accidents and criminal activity, calling for additional support as necessary.
• Maintained accurate case records and documentation, ensuring proper evidence handling and information sharing among relevant parties.
• Patrolled assigned areas to prevent and detect roadway crimes.
• Apprehended offenders and conducted interviews and interrogations.
• Apprehended suspects, read Miranda Rights, and transported offenders to jail.
• Enforced traffic laws and ordinances through visual observation and radar speed detection.
• Developed strong rapport with local businesses owners to address concerns about crime or vandalism affecting their establishments.
• Collaborated with other law enforcement agencies to solve complex cases and apprehend dangerous criminals.
• Responded to emergency calls to provide assistance to citizens in need.
• Conducted searches of individuals, vehicles and premises.
• Utilized clear communication and interpersonal skills to build relationships with citizens.
• Provided testimony in court proceedings.
• Identified, pursued and arrested suspects and perpetrators of criminal acts.
• Performed rescue functions at accidents, emergencies and disasters by directing traffic and administering emergency medical aid.
• Participated in continuous firearms proficiency, defensive driving and arrest technique training.
• Monitored criminal activity in community to identify suspicious activity.
• Monitored traffic violations, issuing citations as necessary.
• Monitored crowded public areas and events to mitigate risk and promote safety.
• Handled citation and traffic violation paperwork.
• Checked vehicle equipment for proper functioning prior to use.
• Obtained information from arrested subjects to conduct debriefings.
• Thoroughly analyzed criminal information and processed crime scenes.

I cannot remember the exact date of my last date of service, The end date provided is for the resume form purpose only. I was not scheduled due to working other jobs.

• Attentively monitored store and surrounding areas for signs of attempted theft by customers or personnel, intervening when necessary.
• Generated comprehensive reports documenting evidence of attempted theft and recovered merchandise.
• Served as a key point of contact for staff members, addressing any loss prevention-related questions or concerns in a timely and professional manner.
• Interviewed suspects, customers and witnesses to obtain helpful information and statements.
• Coordinated with local law enforcement agencies to strengthen community partnerships and deter criminal activity within the store premises.
• Conducted regular audits to identify potential areas for loss, addressing vulnerabilities and minimizing risk.
• Improved overall store safety by identifying potential hazards and ensuring proper signage was posted in necessary areas.
• Calmly and efficiently addressed emergency situations such as safety hazards and threats to life or property, deescalating when possible, and directing shoppers to safety.
• Reduced inventory shrinkage by implementing effective loss prevention strategies and procedures.
• Trained personnel on security best practices, protocols and procedures.
• Supported audits, shortage control initiatives, apprehensions, and disposition by preparing and reviewing associated paperwork.
• Implemented targeted strategies for reducing internal theft by closely monitoring employee behavior and transactions at all times.
• Liaised with law enforcement and security personnel in issue investigation.
• Patrolled store premises to detect and prevent shoplifting and security breaches.
• Completed incident reports and activity logs for accurate, current records.
• Monitored employee compliance with company policies, promptly addressing any violations or concerns as needed.
• Conducted daily store walk-throughs to identify potential security risks.
• Responded quickly to emergency alarms and calls for assistance for improved issue prevention.

I cannot remember exact hire and end dates. Dates provided are for the purpose of the resume. I exited Company due to better paying job.