Linda Havens
Radford,VA
Summary
Seasoned Customer Associate dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Server
Gusto Pizza
Salem, VA
02.2023 - Current
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
Audit Associate
Dutch Inn
Martinsville, VA
12.2022 - 02.2023
- Followed established auditing processes to meet internal and regulatory requirements.
- Produced and reviewed audit reports for submission to inspector general and advised on audit recommendations and internal controls.
- Prepared working papers, reports and supporting documentation for audit findings.
- Consulted decision-makers to gather information and resolve audit-related problems.
- Used Excel Spread Sheet and Formulas to generate financial statements and facilitate account closing procedures.
Travel Consultant
Archer Travel Service
03.2021 - 12.2022
- Worked closely with clients to understand unique needs and meet specific travel desires
- Collected, handled and documented payments for travel services and associated feels
- Trained new staff and administrative support on customer service, recordkeeping and travel planning procedures
- Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations
- Handled sensitive information with professionalism and discretion
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness
Customer Service Associate
Loves Travel Stop
09.2022 - 12.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Informed customers about special promotions and provided de- tailed information for various products
- Developed and actualized customer service initiatives to decrease wait times
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
Office Assistant
Appalachian Inn
Grundy, VA
05.2021 - 12.2021
- Delivered clerical support by handling range of routine and special requirements.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Interacted with customers by phone, email, or in-person to provide information.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Managed daily data entry and kept clerical information accurate and up-to-date.
Education
No Degree - Psychology
Liberty University
Lynchburg, VA06.2025
Skills
-
- Professional & Outgoing Personality
- Strong Written & Verbal Skills
- Excel, Microsoft Word
- Typing 60 WPM
- Sales/ Customer Service
- Cashier/ Payment Processing
- Refunds
- Perform Advanced Administrative
- Handing Customer Conflict
- Management/Supervisor/Crew leader skills
- Food Handler Certified
Affiliations
Professional with strong planning and communication skills who
is astute and pragmatic.
Commerce & Professional
Conferences
Trade Show Events
Business Travel
Looking Out For Clients
Travel & Events Budgets
TravelPackage
Documentation-
flight, accommodation, rental
car or transfer, day tours or
activities, meals and travel
insurance, visas, customs,
insurance, vaccinations, and
trip cancellation policies
ClientRecords-
accurate records of client book-
ings, such as payments, travel
dates, flight numbers, and
hotel check-in and check-out
dates
VendorRecords-
contact information, recent
activity, bank information, Tax
ID number, 1099 information,
as well as any notes and actions
to retain
SensitiveInformation-
Client Confidentiality
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Judge a man by his questions rather than his answers.
Voltaire
Timeline
Server
Gusto Pizza
02.2023 - Current
Audit Associate
Dutch Inn
12.2022 - 02.2023
Customer Service Associate
Loves Travel Stop
09.2022 - 12.2022
Office Assistant
Appalachian Inn
05.2021 - 12.2021
Travel Consultant
Archer Travel Service
03.2021 - 12.2022
No Degree - Psychology
Liberty University
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